1 2 3 Previous Next 103 Replies Latest reply: Feb 25, 2015 10:17 AM by wicked brent RSS

    Adobe Bridge CS6 will not open

    canadianego Community Member

      I intalled PS CS6 yesterday only to find that Btidge does not open. I've searched for answers since then and have yet to find any. I've reinstalled it just to see if that would make a difference, but it hasn't. I'm currently running Windows 7 64bit. Photoshop runs great, the only problem is with Bridge, and apparently I can't get any help from Adobe until tomorrow

        • 1. Re: Adobe Bridge CS6 will not open
          Curt Y Community Member

          HAve you reset the preferences?  Hold down Ctrl key and start Bridge.  You should get a reset window with 3 options.  Say yes to all 3.

           

          A reinstall will not affect this file.

           

          Also, try launching Bridge from Photoshop.

          • 2. Re: Adobe Bridge CS6 will not open
            canadianego Community Member

            Thanks but I've tried that. That seems to be the only solution I've found online, but nothing opens. I hold ctrl+click on Bridge 64bit in the start menu, then the hour glass appears for a couple of seconds, but nothing else happens.

             

            Starting Bridge from Photoshop doesn't seem to work either. I get the hour glass then nothing... :/

            • 3. Re: Adobe Bridge CS6 will not open
              Curt Y Community Member

              canadianego wrote:

               

              Thanks but I've tried that. That seems to be the only solution I've found online, but nothing opens. I hold ctrl+click on Bridge 64bit in the start menu, then the hour glass appears for a couple of seconds, but nothing else happens.

               

              Starting Bridge from Photoshop doesn't seem to work either. I get the hour glass then nothing... :/

              If you tried the shortcut icon on desktop try the Bridge.exe in Programs.  Try both 32 bit and 64 bit programs.

               

              Did you get this from Adobe?

               

              If reset program does not work you are either doing it wrong or something wrong with program.  THe reset window should pop up in a few seconds.  You said you pressed and held the Crtl key so sounds like you are doing it correctly.

              • 4. Re: Adobe Bridge CS6 will not open
                Curt Y Community Member

                This Mac user sounds like he has same issue.  http://forums.adobe.com/thread/1028201?tstart=0

                 

                He did not respond if he got it fixed.  Did you use default locations in Photoshop setup?

                 

                You said you reinstalled Bridge, I hope that means you uninstalled CS6 (PS and Bridge) and reinstalled.

                • 5. Re: Adobe Bridge CS6 will not open
                  canadianego Community Member

                  I actually haven't made any desktop shortcuts, I'm using it from the windows start button & I've tried both programs.
                  Downloaded directly from Adobe's site.
                  As far as I can tell, I'm not doing anything wrong. I'm starting to think it's the program itself to be honest.
                  Thanks

                   

                  Also, I noticed when trying to use that Ctrl technique, that in the program location, to the top left where it says open, there's that icon beside it... Does that mean anything?
                  <picture> http://imageshack.us/f/831/brokenbridge.gif/

                  • 6. Re: Adobe Bridge CS6 will not open
                    Curt Y Community Member

                    OK, played around with my copy a little.  If I go to Programs - - - - - Bridge.exe and hold ctrl and double click nothing happens.  Seems like I have to click it 3 times.  Make sure you minimize all windows as reset window may appear behind all of them.

                     

                    I have a short cut Bridge icon on desktop with similar 3 click needs.  I also have the Bridge icon pinned to task bar.  There it only takes one click.

                     

                    So bottom line you have to see the cursor go into a spinning blue circle for the command to take.

                     

                    Did you note that the guy with the Mac got his to finally reset preferences and now it works.  Hope you have same success.

                    • 7. Re: Adobe Bridge CS6 will not open
                      canadianego Community Member

                      Triple clicking doesn't seem like it's working either... I get the same hour glass for a couple seconds :/
                      Does it matter which Bridge I click? Because I have one in Program Files ----- as well as Program Files (x86)    ?Am I supposed to have two...?

                      Oooh, maybe there is some hope for me if Mr. Mac finally found success. Did he do anything else either than waiting...?

                       

                      Thanks for the effort by the way (:

                      • 8. Re: Adobe Bridge CS6 will not open
                        Community Member

                        Can you kindly enlighten me as to what on Earth that "Bridgeproxy.exe" file is on your screenshot?

                         

                        Also, next time please use the camera icon in the Reply Editor Bar of the forum to embed an image in your posts.  That gosh darned "ImageShack" web site where you uploaded your nearly illegible screen shot just tried to install malware on my Mac.       

                         

                        Adobe_forums_cameraicon.jpg

                         

                        brokenbridge.gif

                        • 9. Re: Adobe Bridge CS6 will not open
                          canadianego Community Member

                          To be honest, I really don't know? I'm not the most computer savvy person, so any files in it are jargon to me...

                           

                          Sorry about that, new to this forum :/

                          • 11. Re: Adobe Bridge CS6 will not open
                            Curt Y Community Member

                            station_two wrote:

                             

                            Can you kindly enlighten me as to what on Earth that "Bridgeproxy.exe" file is on your screenshot?

                             

                            I do not know either, but I have the same thing on my file setup so guess it is OK.

                             

                            Yes, I had to enlarge my screen many times to see the imageshack screen save.

                            • 12. Re: Adobe Bridge CS6 will not open
                              canadianego Community Member

                              I'm not receiving any errors with it, so I don't believe it's effecting the situation? Correct me if I'm wrong though...

                              • 13. Re: Adobe Bridge CS6 will not open
                                Community Member

                                Hmmm... I've only used Bridge for Mac, and I have never seen anything resembling that "bridgeproxy" file with or without extensions.  Googling brought up many hits mentioning the fact that the file is unsigned, that it is susceptible to malware attacks and giving sundry instructions on how to test it for infections and how to disable it.  I don't know...

                                 

                                I would have freaked out if I had found it on my system.  

                                • 14. Re: Adobe Bridge CS6 will not open
                                  canadianego Community Member

                                  Well yeah, when you sent me that link, my heart skipped a beat, and not in the good way xD I'm intrigued to know what the problem is, but it's unfortunate nobody in the Adobe chat could help me today :/

                                  • 15. Re: Adobe Bridge CS6 will not open
                                    Curt Y Community Member

                                    Just did a check and Bridge CS5 also has bridgeproxy.  So nothing new, would not worry about it.  Even though it says it is an application with an .exe extension I can not open it.  It does nothing, cursor turns active for fraction of second and nothing..

                                    • 16. Re: Adobe Bridge CS6 will not open
                                      canadianego Community Member

                                      It does about the same for me...
                                      I'm going to check in on that Adobe chat to se if anyone can help now! *crosses fingers*

                                      • 17. Re: Adobe Bridge CS6 will not open
                                        Curt Y Community Member

                                        Hope the works out.  They will probably start out with uninstalling and reinstalling. 

                                         

                                        Let us know if they come up with a solution.

                                        • 18. Re: Adobe Bridge CS6 will not open
                                          canadianego Community Member

                                          Nope... Just some links to about every place I've been. Since I'm running the trial version as I always seem to find problems with Photoshop and don't want to waste the money to fix more problems, they won't help me :l Losing hope in Adobe to be honest.

                                          • 19. Re: Adobe Bridge CS6 will not open
                                            Curt Y Community Member

                                            Yes, if you have trial version you can't reinstall as you are allowed only one trial.

                                             

                                            If you have tried all the multiple ways I have suggested to reset the preferences and none worked you are down to manually deleting the preference file.

                                            • 20. Re: Adobe Bridge CS6 will not open
                                              canadianego Community Member

                                              Well I've already reinstalled, so I don't know about that...?

                                               

                                              I've heard about manually deleting them. Would you mind telling me where the file(s) is/are located?

                                              • 21. Re: Adobe Bridge CS6 will not open
                                                rob_ashcroft Community Member

                                                I'm not saying to do it, but I've had several problems this week after installing CS6 on top of CS5. All problems have been with Bridge. Photoshop works fine. In the end I uninstalled CS5, but I was still getting Bridge problems. I have just deleted all CS5 files that were left on my system (the uninstall had not wiped them all for some reason) and it now seems to be working OK. I had to view system files in Windows Explorer in order to see all the program files to delete.

                                                 

                                                It should be safe to delete previous version files if you don't want to use the version again. But I could be wrong on that, although it seems to have worked for me. I'd check with Adobe about doing this - or you could backup the previous version folders to an external drive if you are worried about deleting them and are then unable to restore them, if needed.

                                                • 22. Re: Adobe Bridge CS6 will not open
                                                  canadianego Community Member

                                                  I'll try that because I do have a copy of CS2 that refuses to delete, but I'm downloading a program that should fix that issue. If it works I'll tell yeah (:
                                                  Thanks for the thought!

                                                  • 23. Re: Adobe Bridge CS6 will not open
                                                    canadianego Community Member

                                                    Deleted CS2 but Bridge still isn't starting... Thanks for the idea though

                                                    • 24. Re: Adobe Bridge CS6 will not open
                                                      Curt Y Community Member

                                                      robmarshall wrote:

                                                       

                                                      I had to view system files in Windows Explorer in order to see all the program files to delete.

                                                       

                                                      It should be safe to delete previous version files if you don't want to use the version again.

                                                      The first one is a monumentally bad idea.  Without a great deal of knowledge you will be unable to find all the files.  Uninstall should always be used.  Even uninstall does not get all the pieces and the Adobe Script Cleaner can be used to finish the job.

                                                       

                                                      A properly installed PS should not interfere with another version.  They are all seperate programs.  In fact uninstalling a previous version can cause problems with the current version in some cases, mainly with file associations.

                                                      • 25. Re: Adobe Bridge CS6 will not open
                                                        rob_ashcroft Community Member

                                                        A properly installed PS should not interfere with another version.  They are all seperate programs.  In fact uninstalling a previous version can cause problems with the current version in some cases, mainly with file associations.

                                                        Curt - I DID have problems with file associations (as well as Bridge problems). I loaded CS6 without uninstalling CS5. I did that in case there were any problems with CS6. When I started getting the Bridge and file association problems I uninstalled CS5 using the Adobe uninstaller, but it didn't delete all folders/files and I assumed I was continuing to get my problems because of those CS5 files - so I deleted them, and it seems to have worked.

                                                         

                                                        I would have thought the best way to install any new version is to completely wipe all previous versions so you don't have Photoshop at all on your machine. Then run the cleaner tool http://www.adobe.com/support/contact/cscleanertool.html and then do the install of the new version. The Adobe instructions tell you to uninstall and clean the Beta version of CS6, but I wasn't using the Beta, I just went from CS5 to CS6. I can't find anything about running the cleaner tool in such circumstances. None of this is explained very well by Adobe. To recap, I would have thought that if you don't need a previous version the best thing to do would be to...

                                                         

                                                        1. Uninstall the old version using the Adobe uninstaller.

                                                        2. Run the cleaner tool, just in case it didn't delete everything.

                                                        3. Reboot your machine.

                                                        4. Download new version and install.

                                                         

                                                        Is that right? And if it is, were does it actually say that on Adobe website? The only mention I can find relates to removing the Beta version.

                                                        • 26. Re: Adobe Bridge CS6 will not open
                                                          Curt Y Community Member

                                                          Yes, you are correct.  But the file association problem after uninstalling a previous version happens to only a small percentage of users, and until my campaign to fix this problem Adobe did not even acknowledge it occurred.

                                                          • 27. Re: Adobe Bridge CS6 will not open
                                                            Community Member

                                                            It's a direct consequence of the unresponsive, elephantine Adobe bureaucracy's decision to keep a separate installer team and moving it to India.

                                                            • 28. Re: Adobe Bridge CS6 will not open
                                                              Curt Y Community Member

                                                              In addition, PS and Bridge engineers are not integrated either.

                                                              • 29. Re: Adobe Bridge CS6 will not open
                                                                rob_ashcroft Community Member

                                                                station_two wrote:

                                                                 

                                                                It's a direct consequence of the unresponsive, elephantine Adobe bureaucracy's decision to keep a separate installer team and moving it to India.

                                                                 

                                                                LOL! That sounds like the RBS bank computer disaster last week, where they claimed this week is was all down to a single operative in India doing something wrong... http://www.telegraph.co.uk/finance/newsbysector/banksandfinance/9358252/RBS-computer-failu re-caused-by-inexperienced-operative-in-India.html

                                                                • 30. Re: Adobe Bridge CS6 will not open
                                                                  Ashtree25 Community Member

                                                                  @ Canadianego - did you find a solution to this?  Because I'm having the identical problem as you.  I've tried the ctrl +click idea, both in the start menu and the shortcut - also on both versions (the 64bit and the 32bit) and have had no success.  I simply cannot open Bridge in any way shape or form!!! So if you found a workaround I'd be really grateful to know what it is .

                                                                  • 31. Re: Adobe Bridge CS6 will not open
                                                                    canadianego Community Member

                                                                    To be honest, no :/ I gave up on the program because of all the problems and the lack of support from the actual creators... I appreciated all the advice from everyone else, but when it came to the company stepping up, I was let down. After everything I tried, including all of the advice in the topic, I uninstalled the program and moved on to Adobe(sadly) Lightroom 4. It satisfied all of my photo editing needs so I figured I'd forget about Bridge and all it entailed and stuck with a program that worked 100%.

                                                                     

                                                                    Sorry I couldn't be of help. I just had lost hope of ever figuring out what went so wrong with the program. Best of luck if you continue using it!

                                                                    • 32. Re: Adobe Bridge CS6 will not open
                                                                      Ashtree25 Community Member

                                                                      Oh dear, that's not good is it?  I don't think I'll give up just yet - I'm hoping for a reply on a blog here about startup issues.  If I get nothing from there I don't know where I'll go next.  But at least I have CS2 still installed and I can use that version of Bridge - it doesn't open with PS CS6 of course, but it's one solution and at least I can use Photoshop itself, which I'm really pleased with.  If I do find the solution I'll let you know

                                                                       

                                                                      Thanks for your response.

                                                                      • 33. Re: Adobe Bridge CS6 will not open
                                                                        Curt Y Community Member


                                                                        Ashtree25,

                                                                         

                                                                        You seemed to have joined this thread with same problem as OP, which is OK.  But do not know it is exact same to add advice.

                                                                         

                                                                        What have you tried?  It is very unusal one can not the program.  Does it start to load of do nothing.  Right click on Bridge.exe and Open?  File should have 20,276kb.

                                                                         

                                                                        Have you checked Task Manager in processes tab to see in another Bridge.exe is running in background?  Only one program can be open.

                                                                        • 34. Re: Adobe Bridge CS6 will not open
                                                                          rob_ashcroft Community Member

                                                                          Ashtree

                                                                           

                                                                          I think this is correct... (famous last words)

                                                                           

                                                                          If you load CS6 PS first then load CS2 Bridge and open a file, it should use CS6 PS. The default for my CS6 Bridge is CS6 64bit PS, but if I have CS6 32 bit loaded it will use that from Bridge if CS6 32bit is already loaded.

                                                                           

                                                                          You can also change the system settings to automatically load a different PS version, if you wanted to, so that a file opened from Bridge would start a non-standard default version of PS.

                                                                           

                                                                          But ideally, you need to find out what your original problem is caused by.

                                                                          • 35. Re: Adobe Bridge CS6 will not open
                                                                            Ashtree25 Community Member

                                                                            Hi Curt

                                                                            The problem is that Bridge doesn't even start to load.  I've tried opening it from the start menu and from the shortcut on the task bar.  All I get is a rotating circle for about 2 seconds and then nothing.  If I try to launch it from within Photoshop (File, Browse in Bridge) the same thing happens, i.e. nothing!  If I go to File, Browse in Mini-Bridge, the panel opens at the bottom of the screen with a message "Bridge must be running to open files" and a button "Launch Bridge"  I click on this and get a message "Waiting for Bridge CS6..."  This message is eternal   Nothing further happens.  I've also tried right-clicking on Bridge in the start menu and the task bar and selecting open, but still nothing.

                                                                             

                                                                            I haven't yet tried Task Manager - will try that in a mo, thanks!

                                                                             

                                                                            Where would I find Bridge.exe?  I think the two locations I've mentioned are just short-cuts - one on the task bar and one in the programme list.

                                                                             

                                                                            Thanks for your help.

                                                                            • 36. Re: Adobe Bridge CS6 will not open
                                                                              Ashtree25 Community Member

                                                                              Hi Rob

                                                                               

                                                                              Thanks for your response and suggestions.  The thing is, I can't even get Bridge open in any way shape or form, so I can't open a file from Bridge.  What I've been doing is using my old CS2 Bridge and toggling between that and Photoshop.  CS2 will open a file straight into PS CS6, so that's a relief but I really would like to be able to use the mini-bridge.

                                                                               

                                                                              Cheers.

                                                                              • 37. Re: Adobe Bridge CS6 will not open
                                                                                Curt Y Community Member

                                                                                Many with this same situation have found that they have an uninstalled trial on the computer.  Bridge thinks it needs to have permission from this program before opening.  Uninstalled this results in Bridge working as normal.

                                                                                • 38. Re: Adobe Bridge CS6 will not open
                                                                                  Ashtree25 Community Member

                                                                                  Hi Curt

                                                                                  I've checked and no, I don't have any trial version on my pc - the only other version I have is CS2 (I have the entire creative suite in this version).  I am loathe to uninstall this because I am at least able to use that version of Bridge.  Incidentally, when I installed PS CS6 I notice it installed 2 versions of both photoshop and bridge - the standard one (I presume this is the 32bit?) and the 64bit.  Will this make a difference do you think? 

                                                                                  • 39. Re: Adobe Bridge CS6 will not open
                                                                                    Curt Y Community Member

                                                                                    I would definately NOT install CS2.  They should not conflict with each other.  And no the 32 and 64 bit version should also not conflict.

                                                                                     

                                                                                    Trials conflict as they are competing applications.

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