2 Replies Latest reply on Jun 25, 2012 12:33 PM by JPPala

problem with opening Acrobat X Pro

JPPala Jun 25, 2012 7:11 AM

Hello all – I have a problem with opening Acrobat X Pro: when I click on the icon (on the desktop or try run it directly) it just gives me an hour glass and then nothing. Same thing if I try to open a PDF file. I have tried the repair option in the add/remove software panel. I have disabled antivirus software (NOD32) to no avail.

If I go into the windows explorer and right click and use the open with Chrome (my default browser) it will OPEN the PDF. OS is XP Pro.

Any suggestions?

Thanks

1. Re: problem with opening Acrobat X Pro

Bill@VT Jun 25, 2012 12:01 PM (in response to JPPala)

What OS. Were you the administrator when the installation was done? Was anti-virus turned off for the install?
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2. Re: problem with opening Acrobat X Pro

JPPala Jun 25, 2012 12:33 PM (in response to Bill@VT)

OS is Windows XP Pro.
I am always logged on as admin.
The anti-virus was not disabled during installation.
This has been a stable box with no issues since CS3. I have had Acrobat X Pro since it was released and had never had any issues with it.
Thanks!
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