2 Replies Latest reply on Jun 26, 2012 3:22 PM by ceather93

    Indesign CS 5.5 Crashes When opening certain file

    ceather93

      Hi,

       

      We have a user who is having issues opening a certain indesign document. If they open the document it will appear to load but after a few seconds it will stop working. 'Adobe CS5.5 has stopped working'

       

      They are using Windows 7 x64. I recently applied the 7.5.3.333 update which did not solve the problem. I asked if they have any additional extensions but they didn't think they did.

       

       

      Problem signature:

       

      Problem Event Name: APPCRASH

      Application Name: InDesign.exe

      Application Version: 7.5.3.333

      Application Timestamp: 4f6b9e72

      Fault Module Name: TEXT.RPLN

      Fault Module Version: 7.5.3.333

      Fault Module Timestamp: 4f6bb99c

      Exception Code: c0000005

      Exception Offset: 002c4f42

      OS Version: 6.1.7601.2.1.0.256.48

      Locale ID: 3081

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

       

      Thanks a lot,