0 Replies Latest reply on Jun 26, 2012 6:23 AM by David_96

    Importing French HTML files prompts errors

    David_96

      I have authored an English help guide using RoboHelp. The output is Microsoft HTML. I now need to compile the French equivalent.

       

      A support translator has translated my source English HTML files into French for me.

       

      Viewing the French files independently, they appear correct and accurate, capturing all French symbols and punctuations.

       

      However, when I import these files ino my RoboHelp project, the French symbols are replaced with question marks. It's as if RoboHelp cannot recognise the format.

       

      I have tried numerous options without success.

       

      Project Settings > General > Language French (France).

       

      All HTML files saved have been saved as HTML web complete.

       

      Can anyone offer any suggestions as to what the problem maybe?

       

      Many thanks

       

      David