2 Replies Latest reply on Jun 26, 2012 8:41 AM by erkutacar84

    ps cs4 keeps crashing when opening files..

    erkutacar84 Level 1

      ive never had this problem before, my system is freshly formatted and ps is acting up.. here is the error report:

       

        Problem Event Name: APPCRASH

        Application Name: Photoshop.exe

        Application Version: 11.0.2.0

        Application Timestamp: 4bf2d91c

        Fault Module Name: BIB.dll

        Fault Module Version: 1.2.1.1744

        Fault Module Timestamp: 48b5fcc0

        Exception Code: c0000005

        Exception Offset: 000000000001a318

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: 83f8

        Additional Information 2: 83f885d706e07a421d55db4a82e4b32d

        Additional Information 3: 0394

        Additional Information 4: 03949964d3996ee575d5c455985c7e4f

       

      can anyone tell me what to do? btw ive tried resetting ps and didnt work..