5 Replies Latest reply on Jun 27, 2012 3:22 AM by Peter Grainge

    Huge problems after updating to 9.02

    robert-sfl Level 1

      Hi all,

      after the update to 9.02 we are having severe problems wth RoboHelp on all our computers. From one day to the next (not immediately after updating), RoboHelp crashes each time you try to open a project or create a new project. On one computer it helped to run RoboHelp with admin rights ("run as.."), on another computer we had to create a new user.

       

      I heard similar complaints from a customer after they updated to 9.02 too. Any ideas about this?

       

      We use german OS (Win XP) and german UI of the TCS. New installation of the TCS is not possible at this time, perhaps in a few days.

       

      Robert