1 Reply Latest reply on Jun 28, 2012 6:50 AM by Peter Grainge

    Get "Printer Unavailable" error in FireFox, then topic prints

    pgcalc

      I've created a WebHelp Help system using RoboHelp 8.0 HTML.  When I open a Help topic in FireFox 13 and click Print to print the topic, I get a "Printer Unavailable." error message.  When I click OK to the message, the topic prints anyway.  When I open a Help topic in IE and go through the same sequence, I don't see the "Printer Unavailable" message before the topic prints.

       

      I know this may be a FireFox configuration issue rather than a RoboHelp HTML issue, but perhaps someone else out there has run into this behavior in FireFox and found a way to stop the "Printer Unavailable." error message from appearing.