8 Replies Latest reply: Jul 17, 2012 2:21 AM by briano.de.rhino RSS

    Cannot install CS6 Master Collection on windows 7 - 64 bit

    baddmojo67

      As the title implies, I have several times tried installing the Master Collection - CS6 on my windows 7 - 64 bit machine at home and after a couple minutes, it simply erros out. I have even downloaded the trials for several of the applications and they too won't install. My download came directly from the Adobe Licensing site.

       

      Michael

       

      Below is the latest attempt error log:

       

      __________________________________________________________________________________________ __________________________________

       

       

      Exit Code: 7

      Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF036, DW063 ... WARNING: DS013, DW020 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 114 error(s), 14 warning(s)

       

       

       

      WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.

       

      WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1

       

      WARNING: DW020: {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 conflicts with: {067E43CD-3E9C-44BA-89FA-EDE7461BC22B} AIR for Apple iOS support (FB) 2.6.0.0

      Please uninstall these products, restart your computer and then run this installer again.

       

      WARNING: DW020: NOTE: Cannot set action to the payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 as conflicting payload is installed.

       

      WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed

       

      WARNING: DW020: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 conflicts with: {45CDBACA-8B52-4DAE-9601-287907A155BF} Adobe Flash Builder 4.5.0.0

      Please uninstall these products, restart your computer and then run this installer again.

       

      WARNING: DW020: NOTE: Cannot set action to the payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 as conflicting payload is installed.

       

      WARNING: DW017: PayloadPolicyNode.SetAction: IN payload {674E5E7D-A6F8-49B4-A026-EB3922144B24} AIR for Apple iOS support (FB) 3.1.0.0 is required by {59EBB3D9-AA2A-4068-AB48-75ED6879B5F9} AIR for Apple iOS Support Wrapper 3.1.0.0 but isn't free. Reason: This payloads conflicts with something installed

       

      ----------- Payload: {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 -----------

       

      ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll"(Seq 1)

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1)

       

      ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" from backup at "" Error 3 The system cannot find the path specified.(Seq 1)

       

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 1)

       

      ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------

       

      ERROR: DF036: File already present at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp"(Seq 2)

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)

       

      ERROR: DF024: Unable to restore file at "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Adobe Standard\Canon EOS 10D Adobe Standard.dcp" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)

       

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)

       

      ----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------

       

      ERROR: DF036: File already present at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml"(Seq 2)

       

      ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 2)

       

      ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "" Error 3 The system cannot find the path specified.(Seq 2)

       

      ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

      ERROR: DW050:  - Adobe Bridge CS6 (64 Bit): Install failed

       

      ERROR: DW050:  - AdobeColorVideoProfilesAE CS6: Install failed

       

      ERROR: DW050:  - Dynamic Link Media Server: Install failed

       

      ERROR: DW050:  - Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe XMP Panels: Install failed

       

      ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed

       

      ERROR: DW050:  - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed

       

      ERROR: DW050:  - SonicWrappers_ph: Install failed

       

      ERROR: DW050:  - Adobe Flash CS6_AdobeFlash12.0-en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Toolhints CS6: Install failed

       

      ERROR: DW050:  - Adobe Prelude CS6 Support: Install failed

       

      ERROR: DW050:  - Adobe Photoshop CS6 Support: Install failed

       

      ERROR: DW050:  - AdobePDFL x64 CS6: Install failed

       

      ERROR: DW050:  - AdobeColorJA CS6: Install failed

       

      ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed

       

      ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed

       

      ERROR: DW050:  - SonicWrappers_bl: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Icon Handler x64: Install failed

       

      ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

       

      ERROR: DW050:  - Adobe Audition: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Required Common Fonts Installation: Install failed

       

      ERROR: DW050:  - AdobeIdeaPluginCS6-loc: Install failed

       

      ERROR: DW050:  - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed

       

      ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed

       

      ERROR: DW050:  - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Encore CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - AdobeMotionPicture CS6: Install failed

       

      ERROR: DW050:  - Adobe After Effects CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed

       

      ERROR: DW050:  - DPS Desktop Tools CS6: Install failed

       

      ERROR: DW050:  - Adobe Flash CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - AdobeColorEU CS6: Install failed

       

      ERROR: DW050:  - Camera Profiles Installer: Install failed

       

      ERROR: DW050:  - AdobePDFL CS6: Install failed

       

      ERROR: DW050:  - Photoshop Camera Raw 7 (64 bit): Install failed

       

      ERROR: DW050:  - AIR for Apple iOS Support Wrapper: Install failed

       

      ERROR: DW050:  - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Required Common Fonts Installation x64: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed

       

      ERROR: DW050:  - AdobeIdeaPluginCS6 x64: Install failed

       

      ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed

       

      ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed

       

      ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed

       

      ERROR: DW050:  - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - PDF Settings CS6: Install failed

       

      ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed

       

      ERROR: DW050:  - Adobe Extension Manager CS6: Install failed

       

      ERROR: DW050:  - Adobe NPS Panel: Install failed

       

      ERROR: DW050:  - Suite Shared Configuration CS6: Install failed

       

      ERROR: DW050:  - Adobe Illustrator CS6 Core_AdobeIllustrator16en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Dreamweaver CS6_AdobeDreamweaver12en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Player for Embedding x64 3.3: Install failed

       

      ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed

       

      ERROR: DW050:  - Adobe Bridge CS6: Install failed

       

      ERROR: DW050:  - Adobe After Effects CS6 Support: Install failed

       

      ERROR: DW050:  - AdobeCMaps x64 CS6: Install failed

       

      ERROR: DW050:  - Microsoft Visual C++ 2005 Redistributable Package (x64): Install failed

       

      ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed

       

      ERROR: DW050:  - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure

       

      ERROR: DW050:  - AdobeTypeSupport CS6: Install failed

       

      ERROR: DW050:  - AdobeIdeaPluginCS6: Install failed

       

      ERROR: DW050:  - Adobe Dreamweaver CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Audition_AdobeAudition5en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Common Base Files: Install failed

       

      ERROR: DW050:  - Acrobat Professional: Install failed

       

      ERROR: DW050:  - AdobeTypeSupport x64 CS6: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Application Feature Set Files: Install failed

       

      ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed

       

      ERROR: DW050:  - AdobeColorNA CS6: Install failed

       

      ERROR: DW050:  - Adobe Dreamweaver Widget Browser: Install failed

       

      ERROR: DW050:  - Adobe Linguistics CS6 x64: Install failed

       

      ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed

       

      ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed

       

      ERROR: DW050:  - Adobe Fireworks CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe Illustrator CS6 Support32: Install failed

       

      ERROR: DW050:  - Adobe Premiere Pro CS6 Support: Install failed

       

      ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Photoshop Camera Raw 7: Install failed

       

      ERROR: DW050:  - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed

       

      ERROR: DW050:  - AIR for Apple iOS support (FP): Install failed

       

      ERROR: DW050:  - AdobeHelp: Install failed

       

      ERROR: DW050:  - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed

       

      ERROR: DW050:  - Adobe Encore CS6 Support: Install failed

       

      ERROR: DW050:  - Adobe Linguistics CS6: Install failed

       

      ERROR: DW050:  - Recommended Common Fonts Installation: Install failed

       

      ERROR: DW050:  - DynamiclinkSupport: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_US: Install failed

       

      ERROR: DW050:  - Adobe Prelude CS6: Failed due to Language Pack installation failure

       

      ERROR: DW050:  - Adobe After Effects CS6 Presets: Install failed

       

      ERROR: DW050:  - CS6 Master Collection: Install failed

       

      ERROR: DW050:  - AdobeCMaps CS6: Install failed

       

      ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Icon Handler: Install failed

       

      ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed

       

      ERROR: DW050:  - Adobe Media Encoder CS6 X64: Install failed

       

      ERROR: DW050:  - Adobe InDesign CS6 Application Base Files2: Install failed

       

      ERROR: DW050:  - Adobe Illustrator CS6 Support: Install failed

       

      -------------------------------------------------------------------------------------

        • 1. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
          Manish-Sharma Adobe Employee

          Do you have any previous version of Adobe Software installed on your machine like CS5 or CS5.5 ?

          • 2. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
            Mylenium MVP

            Run the Creative Suite Cleaner Tool, try again. And as Manish-Sharma was insinuating, this may include any previous versions. Your files somehow appear locked. also turn off your security tools during install.

             

            Mylenium

            • 3. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
              briano.de.rhino

              Hey, did you sort it out in the end?

              I have been onto support for 2.5 hours yesterday but it didnt work what they told me to do. CS6 seems to install but the last screen says that only flash builder and acrobat installed and all the others had trouble installling.

              Im gonna try them again today. My error message is below....

               

              Exit Code: 6

              Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF012, DW029 ...

               

               

              -------------------------------------- Summary --------------------------------------

               

              - 0 fatal error(s), 4 error(s), 3 warning(s)

               

               

               

              ----------- Payload: {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1 -----------

               

              ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x86). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x86) from Microsoft website - www.microsoft.com

               

              ----------- Payload: {9D2A060F-AC6B-11E0-8C00-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x64) 10.0.40219.1 -----------

               

              ERROR: Failed to install Microsoft Visual C++ 2010 Redistributable Package (x64). Please try installing it by double clicking on the executable at "E:\Adobe CS6\payloads\Microsoft VC 2010 Redist (x64)\vcredist_x64.exe", or download and install the latest Microsoft Visual C++ 2010 Redistributable Package (x64) from Microsoft website - www.microsoft.com

               

              ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

               

              WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.

               

              ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------

               

              WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)

               

              ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------

               

              WARNING: DF012: File/Folder does not exist at E:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)

               

               

               

              ERROR: DW050: The following payload errors were found during install:

               

              ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed

               

              ERROR: DW050:  - Microsoft Visual C++ 2010 Redistributable Package (x86): Install failed

              • 4. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
                baddmojo67 Community Member

                Well none of that worked and now I have no adobe software on my machine.

                 

                On my Mac at work I was able to install CS6 without any problem AND did not have to remove my prior installs of CS5.5 and CS5.

                 

                Now I hope I can at least re-install CS5.5. At this pooint I'll also have to instruct my software license team at work to not install or purchase CS6 for any PC based users for our company until this can get sorted out.

                • 5. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
                  baddmojo67 Community Member

                  No , still no luck. Should not have to go this crap to install. I had no problems on my Mac at work.

                  • 6. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
                    baddmojo67 Community Member

                    Now I can't re-install CS5 or CS5.5 as well...

                     

                    I would use course language at this point but it helps me not.

                    • 7. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
                      briano.de.rhino Community Member

                      I feel you buddy, Ive spent 3 days and gone through 6 adobe support professionals to no avail

                      • 8. Re: Cannot install CS6 Master Collection on windows 7 - 64 bit
                        briano.de.rhino Community Member

                        Fixed it!

                         

                        Cleaned computer and registry of all adobe products like cs4, reader etc. cleaned the registry etc. tehn installed from cd the trial and it worked. The key musta been having cs4 still installed.

                         

                        Hope it helps someone else.