5 Replies Latest reply on May 1, 2008 7:37 PM by annohoy

    Captivate 3 trial version requiring a serial number???

    kpallenh
      I called customer support and he sent me here, he said Captivate has 'issues' with Norton products. This is clear news to me. I've been a big fan of Captivate in the past and never had an issue with Norton or Symantic. I'm trying to influence my new boss to purchase this software but the fact I can't get the trial version to run is not looking good. I've shown her samples of things I created in the past and I'm aware of the demos available but she would like to see our applications in it before making a decision.

      Can anyone help me with this? I can download the trial version but it requires a serial number. I don't think I have time to wait for the CD in the mail. Help???
        • 1. Re: Captivate 3 trial version requiring a serial number???
          Level 7

          > Can anyone help me with this? I can download the trial version but it
          > requires a serial number. I don't think I have time to wait for the CD in
          > the
          > mail. Help???
          >

          I hate to be the one to state the obvious, but ...


          Are you certain it *requires* the serial number? What you should see is a
          promt that says something to the effect of ... enter a serial if you have
          one, otherwise go ahead and use as a trial version.

          Steve


          --
          Adobe Community Expert: eLearning, Mobile and Devices
          European eLearning Summit - EeLS
          Adobe-sponsored eLearning conference.
          http://www.elearningsummit.eu

          • 2. Re: Captivate 3 trial version requiring a serial number???
            Captiv8r Adobe Community Professional & MVP
            Heya Steve and welcome to our community, Karen

            If Karen is seeing what many have reported, she initially sees the screen to begin in trial mode. Clicks to choose Trial and after doing so, Captivate returns to the page where you once had the choice. But refuses to proceed until a Serial Number has been entered.

            Sorry Karen, but I have no clue why it works this way if that's what it is. It happened to me as well. I never could make the trial work and ended up having to obtain and enter a serial number to make it work.

            Wishing I had a cool workaround... Rick
            • 3. Re: Captivate 3 trial version requiring a serial number???
              kpallenh Level 1
              Hi Rick, you got it, that's what happens. Steve, I am aware of what it *should* say but I posted this comment when it didn't and Customer Service was clueless about a workaround. It's frustrating because I'm a huge fan of Captivate and am trying to pitch this solution to my new employer but it's embarrassing when the trial version won't even deploy correctly.

              Time to get creative I suppose. Does anyone out there know a workaround? I need to prove this software before I get a green light to purchase. Are these boards monitored by anyone from Adobe? help?
              • 4. Re: Captivate 3 trial version requiring a serial number???
                Level 7

                "kpallenh" <webforumsuser@macromedia.com> wrote in message
                news:fupurn$4c9$1@forums.macromedia.com...
                > Hi Rick, you got it, that's what happens. Steve, I am aware of what it
                > *should* say but I posted this comment when it didn't and Customer Service
                > was
                > clueless about a workaround. It's frustrating because I'm a huge fan of
                > Captivate and am trying to pitch this solution to my new employer but it's
                > embarrassing when the trial version won't even deploy correctly.
                >
                > Time to get creative I suppose. Does anyone out there know a workaround?
                > I
                > need to prove this software before I get a green light to purchase.

                Download Virtual PC from Microsoft - it's free! You'll need to install a
                version of Windows to a new Virtual Machine. Takes a little time, but you
                should be able to use the same version of Windows, and serial, as you hae
                installed on machine that you install Virtual PC to. Then you should be able
                to install Captivate 3 trial.

                Obviously if you are doing software simulations, you will have to install
                the same software to the Virtual PC too.

                I use this method all the time so that I can always have a "clean machine"
                to install and run test software on etc. Also means I can easily test Win
                2000/XP/Vista on one machine without having to reboot between them ;-)


                > Are these
                > boards monitored by anyone from Adobe? help?


                Adobe watch what goes on here, but I don't know that they ever respond
                directly to posts on the forum.

                Steve


                --
                Adobe Community Expert: eLearning, Mobile and Devices
                European eLearning Summit - EeLS
                Adobe-sponsored eLearning conference.
                http://www.elearningsummit.eu

                • 5. Re: Captivate 3 trial version requiring a serial number???
                  annohoy
                  Do you have a different computer to download the trial version to? This did not happen to me, but I only used the trial a few days. My employer was already sold on the idea. I'm a beginner but I produced my companies first video ever and put out on the web so I feel you on selling your boss. Try downloading on a different computer that has not had captivate on it Good luck to you.