in a chat with support, I was told to uninstall, reboot, run cscleaner, reboot
then create new admin user profile and install from that profile.
Am doing so. cscleaner says it ran ok.
we shall see...
Ok, did that.
shut down, restarted.
Opened Word, set macro security to prompt for medium.
actually started Frame first, then closed it.
Opened my project.
Built printed docs.