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1. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 30, 2012 5:24 PM (in response to KJSTech)Test builds have been distributed. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.
Thanks,
Chris -
2. Re: FlashPlayerUpdateService.exe Application Error
morrisprintinggroup Jul 2, 2012 6:42 AM (in response to chris.campbell)We are seeing this on multiple Windows XP machines as well. Chris, I sent you a request via email for the trial version.
Thank you.
Marc Hoffman -
3. Re: FlashPlayerUpdateService.exe Application Error
AcrobatSpider Jul 2, 2012 9:19 AM (in response to KJSTech)And dont forget to vote!
According to this post, if you think this problem is worthy of Adobe's attention you should vote for it to be fixed.
I mean, unless the election is over.
Is the election over? Did this error win its way onto the Adobe support to-do list?
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4. Re: FlashPlayerUpdateService.exe Application Error
morrisprintinggroup Jul 3, 2012 6:51 AM (in response to chris.campbell)I received a test build from Chris (version 11.3.300.265). Initial testing appears good. I'll post back with more results.
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5. Re: FlashPlayerUpdateService.exe Application Error
katlester Jul 3, 2012 8:31 AM (in response to chris.campbell)I am also seeing an error every day, but not during logon. Below are the various error messages I received over the past few days:
Today:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [8120].
Last night:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [6312].
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5868].
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [4276].
Yesterday:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5640].
Sunday:
An unhandled win32 exception occurred in FlashPlayerUpdateService.exe [5248].
Products:
Adobe Flash Player 11 ActiveX Version=11.2.202.235
Adobe Flash Player 11 Plugin Version=11.3.300.262
Windows XP SP3
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6. Re: FlashPlayerUpdateService.exe Application Error
Collat2h4talloC Jul 3, 2012 9:06 AM (in response to chris.campbell)Hi Chris. I am experiencing the same issue with a couple of my users running Windows XP SP3. I have emailed you for the latest test build.
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7. Re: FlashPlayerUpdateService.exe Application Error
Mkottelenberg2 Jul 4, 2012 6:26 AM (in response to chris.campbell)Hi Chris
I also have a xp machine that is having this issue. Could you possibly send me the test build as well?
Thanks
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8. Re: FlashPlayerUpdateService.exe Application Error
alan10573 Jul 4, 2012 6:28 PM (in response to chris.campbell)chris
I am getting the same errors repeatedly. If you have a test fix, please forward it as well. thanks
alan
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9. Re: FlashPlayerUpdateService.exe Application Error
AdKluck Jul 5, 2012 3:36 AM (in response to alan10573)I have the same problem everyday. Can you guys also provide me the trial version? Thanks in advance!
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10. Re: FlashPlayerUpdateService.exe Application Error
Handall Rogers Jul 5, 2012 5:22 AM (in response to KJSTech)Hi,
I also have a xp machine that is having this issue. Could you possibly send me the test build as well?
Thanks
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11. Re: FlashPlayerUpdateService.exe Application Error
morrisprintinggroup Jul 5, 2012 6:10 AM (in response to KJSTech) -
12. Re: FlashPlayerUpdateService.exe Application Error
nikstefanoff Jul 5, 2012 10:23 PM (in response to KJSTech) -
13. Re: FlashPlayerUpdateService.exe Application Error
jones948 Jul 6, 2012 8:40 AM (in response to morrisprintinggroup) -
14. Re: FlashPlayerUpdateService.exe Application Error
morrisprintinggroup Jul 6, 2012 8:55 AM (in response to chris.campbell)Chris...we are seeing this occur on all machines that had the test build you gave us. Do you have any updates for us?
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15. Re: FlashPlayerUpdateService.exe Application Error
a_catalin Jul 7, 2012 10:19 AM (in response to morrisprintinggroup)Hi.
I'm new here.
In the last few days I received this error every few hours. Sometimes it's very annoying.
I'm using the latest Adobe Flash Player in Windows XP.
Is there something that can be done?
Thank you.
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16. Re: FlashPlayerUpdateService.exe Application Error
jepjimenez17 Jul 9, 2012 12:04 AM (in response to KJSTech) -
17. Re: FlashPlayerUpdateService.exe Application Error
Origin Micro Jul 9, 2012 11:24 AM (in response to KJSTech)We also have this issue. It is very frustrating as it happens throughout the day. Any answers yet?
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18. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 24, 2012 2:20 PM (in response to Origin Micro)For those that are just looking for a temporary workaround, please follow these steps.
1. Open the Flash Player (32-bit) control panel in your Windows control panels
2. Select the Advanced tab
3. Windows Vista and Windows 7 users only, click the “Change Update Settings” button and select yes to the Windows confirmation prompt
4. Select “Notify me to install updates”
5. Close the control panel
If you continue to crash, the following steps will manually disable the update service.
Windows Vista and Windows 7:
- Open your start menu and type “cmd”
- Right click on the cmd.exe entry that is displayed at the top of the list and select “run as administrator”
- Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)
cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled
Windows XP:
- Open your start menu and select Run.
- Type “cmd” into the Run dialog
- Copy and paste the following line into the command window (click the icon in the upper left corner of the window and select Edit->Paste)
cmd /c sc config "AdobeFlashPlayerUpdateSvc" start= disabled
Once complete, you should see the output:
[SC] ChangeServiceConfig SUCCESS
You can now close the cmd window. The FlashPlayerUpdateService is now disabled. Please let me know if the error occurs again.
If you've changed your Flash Player updates to "Notify me to install updates" you will get a notification within 7 days of a Flash Player update. On Windows, the notification window will appear after a system restart.
I will make sure to update our Flash Runtime Announcements posts with details as soon as we've resolved these crashers.
Thanks,
Chris
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19. Re: FlashPlayerUpdateService.exe Application Error
reneefleeman Jul 9, 2012 7:56 PM (in response to chris.campbell)Chris, I tried ver 11.3.300.265 and still cutting out on wcn.com (wish I had a different site to give you, not all the cams have audio)...it might be a fluke but if I let it go, it seems to get better with time but not perfect. I am running xp
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20. Re: FlashPlayerUpdateService.exe Application Error
Jusaa Jul 10, 2012 2:48 AM (in response to KJSTech)Same problem here too, any solution yet ?
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21. Re: FlashPlayerUpdateService.exe Application Error
ThomasBB Jul 10, 2012 7:08 AM (in response to Jusaa)Just adding, that we're experiencing the same issues on XP SP3 - 32 Bit.
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22. Re: FlashPlayerUpdateService.exe Application Error
I T contractor Jul 10, 2012 3:39 PM (in response to chris.campbell)Chris, Thank you for the link to the test build, while I'm testing I Disabled the service on my other systems as a temp fix until I make sure all is well with the patch.
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23. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 10, 2012 3:57 PM (in response to I T contractor)Please see my post 3 responses up for a temporary workaround until we can figure out and solve this bug.
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24. Re: FlashPlayerUpdateService.exe Application Error
KJSTech Jul 11, 2012 6:57 AM (in response to chris.campbell)Chris, this new version seemed to work fine for a few days now the user put in another ticket today. This is the error message:
FlashPlayerUpdateService.exe - Application Error
The instruction at "0x7c9113c0" refrenced memory at "0x00050005". The memory could not be "written". Click on OK to terminate the program.
When you click OK then you get Adobe Flash Player Update Service 11.3 r300 encountered a problem and needed to close. This error occured on 7/10/2012 at 9:44:00 PM.
However this user recieved this error when the signed on at 8:15 AM. The computer wasn't even signed on at 9:44 PM. Isn't that strange?
It's a 32 bit Windows XP machine, Service Pack 3, Office 2010 and 4GB RAM.
I'm going to have no choice but to disable the update service.
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25. Re: FlashPlayerUpdateService.exe Application Error
I T contractor Jul 12, 2012 9:42 AM (in response to chris.campbell)Thanks Chris, so far so good with the new version, No problems seen so far, I'm going to go ahead and patch five more machines and monitor them. Will keep you posted as of the statues
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26. Re: FlashPlayerUpdateService.exe Application Error
Origin Micro Jul 12, 2012 12:04 PM (in response to chris.campbell)So far, our two machines that were crashing seem to be ok with the work around...keeping fingers crossed
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27. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 30, 2012 5:26 PM (in response to Origin Micro)Thank you to everyone that has volunteered to help us debug this problem. We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer exhibit this bug. Until this release is available, please see this post for details on working around this problem.
Thanks,
Chris -
28. Re: FlashPlayerUpdateService.exe Application Error
Origin Micro Jul 13, 2012 6:24 AM (in response to chris.campbell)So should we turn "allow Adobe to install updates" back on ??
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29. Re: FlashPlayerUpdateService.exe Application Error
CNCtechBryan Jul 13, 2012 8:47 AM (in response to chris.campbell)So what is the latest version now? Is it 11.3.300.265? If so had problems this morning 7-13-12.
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30. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 30, 2012 5:25 PM (in response to CNCtechBryan)Origiin Micro - I would recommend turning it on and seeing if your crash was fixed with 11.3.300.265. If so, great. If it still occurs, just toggle it off for the time being.
We believe we are on to a solid lead and fully expect that the next version of Flash Player will no longer have this bug. Until this release is available, please see this post for details on working around this problem.
Thanks,
Chris -
31. Re: FlashPlayerUpdateService.exe Application Error
xjeepguy Jul 13, 2012 4:11 PM (in response to chris.campbell)I get this error 2 or 3 times a day and guaranteed every morning . Running 265 .
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32. Re: FlashPlayerUpdateService.exe Application Error
brianchaffee Jul 15, 2012 7:40 AM (in response to chris.campbell)Chris,
I use XP Pro, SP3, IE8 and when you go to Control Panel, then click on Flash Player, then select Advanced Tab, there are bullets, one of which is the, "Notify me to install updates."
Via your suggestion from post: 7/12 in response to poster: Origin Micro: your instructions are incorrect:
-there is NO "change update settings" and,
-there is NO "windows confirmation."
So you are not talking about XP.
Then you say, "close Control Panel." Now what? Everything is still the same.
I don't know about anyone else here, but I am getting the Flash player 11.3 r300 error message saying it has to close and I am not even on the net. It pops up on my desktop.
And I just spoke with an IT guy who said that the latest flash player update was geared for IE9 yet I see numerous cases where this OS is equally affected.
All of this because I updated via a prompt from adobe and the update was from adobe, no third-parties. Additionally, the update did not and will not include the
plug-in. Yet once the download is complete, adobe takes me to a window saying the download was succesful. And even plays the confirmation flash screen.
Then I go to add/ remove programs and flash player is on the list, yet there is no corresponding file size and the plug-in is not even on the list.
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33. Re: FlashPlayerUpdateService.exe Application Error
reneefleeman Jul 23, 2012 6:34 PM (in response to chris.campbell)I tried loading firefox for the 1st time and music worked on the current version of flash! still not working with 265 on chrome or explorer.
[private data removed]
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34. Re: FlashPlayerUpdateService.exe Application Error
chris.campbell Jul 15, 2012 11:30 PM (in response to brianchaffee)@brianchaffee - What problem are you running into? Is it the FlashPlayerUpdateService.exe crash? Regardless, you are correct. XP is slightly different. In this case, go to the Advanced tab and simply click the "Notify me to install updates" option under the Updates section, then close the control panel.
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35. Re: FlashPlayerUpdateService.exe Application Error
Origin Micro Jul 16, 2012 8:23 AM (in response to chris.campbell)We have had to resort to "notify me of updates" After downloading newest version .265 ..same problem back again. I am leaving for vacation today, so I will be out of the loop for a week.
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36. Re: FlashPlayerUpdateService.exe Application Error
Origin Micro Jul 16, 2012 10:33 AM (in response to Origin Micro)OK with the update, resorting back to "notify me for updates" does not stop the error from occuring....Boss just got it again on his computer.....Now what????? I am leaving soon for vacation and the boss is getting rather flustered....
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37. Re: FlashPlayerUpdateService.exe Application Error
brianchaffee Jul 17, 2012 2:25 AM (in response to chris.campbell)@Chris Campbell - Chris, every site I visit tells me the same thing: You need flash player to view this video. [Also, please refer to my original post where I dilineate all that is a problem on this end.]
QUESTION:
- how is it that I go to Adobe, click on and download latest flash player, then I am taken to another page where the flash mini-movie and worded confirmation that I now have the latest flash player and yet when looking in: Control Panel > click on Flash Player, it says ActiveX Player Installed/ Plug-In NOT Installed: Why doesn't the Plug-In install?
- even not logged onto the net, the 11.3 300r message pops up on desktop saying the flash player has to close, sorry for the inconvenience, etc., why?
We are all getting the same errors for the most part and dealing with the same problem.
I really appreciate you staying around here Chris, but it seems obvious you [and Adobe] do not know what the problem is. This is not to be unkind but citing a trueism. We are all unable to access flash oriented video one way or another. That is the problem.
So I do not understand your question you asked me above which was: "What exactly is the problem you are experiencing?" Answer: We downloaded your latest player and now it does not work at all. THAT is the problem. Across all browsers regardless. All this while html5 comes roaring up from behind.
What does Shantanu Narayen, Adobe's CEO have to say about this? How about your IT department?
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38. Re: FlashPlayerUpdateService.exe Application Error
KJSTech Jul 17, 2012 4:56 AM (in response to chris.campbell)If we disable updates does that apply to the whole computer? Or is this a per user setting? If a per user setting, how can we make it apply to the whole computer?
Its still happening but I foget where the debug stuff goes or I'd try to send you something. I can't find that post.
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39. Re: FlashPlayerUpdateService.exe Application Error
nascoop Jul 18, 2012 5:20 AM (in response to KJSTech)@KJSTech: " I foget where the debug stuff goes or I'd try to send you something. I can't find that post."
Is this it?
http://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html







