2 Replies Latest reply on Jun 30, 2012 5:46 AM by MikeBTP

    PPro CS6 Crashes on Exit in Windows 7 64bit


      With any PPro project, when I click to exit the program, there's about a 1-2 second delay, the PPro window is dimmed and a few seconds later a dialog pops up stating that "PPro CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Closing this dialog then closes PPro. I've uninstalled Production Premium, cleaned out the registry and re-installed it but it still occurs even with default settings.


      Even with a new basic DV-NTSC project with nothing added to it yet, this happens. Open it, wait a few seconds, then close it.


      I have the following additional info:

      PPro CS6 6.01

      Widnows 7 64bit with all updates

      nVidia (eVga) GTX-580 with latest drivers

      32GB RAM

      8GB Pagefile


      The Application Error event log shows:

      Faulting application name: Adobe Premiere Pro.exe, version:, time stamp: 0x4fac933f

      Faulting module name: HandlerMetadataEditor.dll, version:, time stamp: 0x4fac92b8

      Exception code: 0xc0000005

      Fault offset: 0x0000000000006748

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\HandlerMetadataEditor.dll


      I hope somebody has an idea about what to do because this is very annoying.