Have you tried using Adobe Media Encoder? You might be able to convert the AVI file to something else that may work. Worth a try.
Thanks. I'm giving it a try...finger crossed it works:)
Didn't work....anyone with other suggestion?
Use footage form a video camera using a supported format. That works great (mostly).
She probably wants help ediing the footage she already has, not advice on what to do in the future.
Try playing the AVI files in VirtualDub. It has rudimentary editing capabilities that might keep the metadata intact during export. How will you play back the edited footage? Will Windows Media Player work or will you need DVD or web playback?
This has been a persistent and annoying problem from CS4 on with Premiere and Abobe still hasn't fixed it. It happens to me, even with AVI files I made with earlier versions of PP.
You might try this fix...open Windows Movie Maker and load the AVI file on it, then save it as a new file name and then see if PP will open it.
She probably wants help ediing the footage she already has
Granted. I'm suggesting PP isn't the best tool for that job, and that if PP is the desired NLE, then supported formats are the way to go.
I'm having the same problem.
CS3 works fine with the avi files, but CS6 can't decipher it.
Very aggravating - I thought CS6 was supposed to be an improvement.
Luckily I have not uninstalled CS3.
One solution I found was using Windows Movie Maker to open the file and then save it to a WMV format.
That opened correctly in CS6.
It's still another step I didn't need in CS3.