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Welcome to the forum.
Did you have admin rights when you reinstalled?
Are you opening RH from a desktop shortcut or by double clicking a project you have created? The second could be an issue if the project has a problem, although I would not expect it to cut out so soon.
What operating system are you using?
Thanks for the response.
I have admin rights.
I have tried shortcut, running from menu and from an existing project.
operating system is XP
My company had the same problem except we were using RoboHelp 6 prior to upgrading to RoboHelp 7. RoboHelp7 HTML would run the first time you opened it. You could open a project and work, no problem, but when you closed RoboHelp7 HTML it would never run again. We uninstalled, reinstalled, talked with tech support at RoboHelp who said they couldn't duplicate the problem. They had me remove all old files, etc. Nothing worked. The only way we were able to get RoboHelp 7 HTML working was to reimage my machine from scratch!