17 Replies Latest reply on Feb 11, 2013 4:55 AM by twaid3r

    CS6 - cannot save due to program error

    DDH10

      I CAN NOT SAVE ANYTHING IN PHOTOSHOP CS6.

      KEEP GETTING THE MESSAGE "CAN NOT SAVE (TITLE & TYPE OF FILE) BECAUSE OF PROGRAM ERROR.

      THIS HAPPEND ALL OF A SUDDEN. I'VE BEEN USING THIS FOR ABOUT THREE MONTHS.

      THIS EVEN HAPPENS WITH OLD COMPLETEF FILES. CAN ANYONE HELP ME.THANK YOU

        • 1. Re: CS6 - cannot save due to program error
          Level 7

          First, get the caps lock key on your keyboard fixed.

          Most people won't even read all caps (considered shouting, and rude in most languages).

          • 2. Re: CS6 - cannot save due to program error
            DDH10 Level 1

            very sorry for shouting.  didn't realize that i was.  thank you for the information.   this december i'll have been on this planet for seventy five years and know that it's never

            too late to learn.  now what i  really want to learn is why  all of a sudden i'm unable to save my photoshop documents.

            if i left out any caps i'm sorry. i always forget to put them where they belong. 

            • 3. Re: CS6 - cannot save due to program error
              Level 7

              Program errors are logged in your preferences folder in a file called PSErrorLog.txt.

              If you could find that file and post the last 50 lines here, that might tell us something.

               

              Also, which OS version are you using?

               

              And do you have any system utilities that would affect file IO (backup programs, file sharing software, odd anti-virus software, saving to a file server, etc.)?

              • 4. Re: CS6 - cannot save due to program error
                DDH10 Level 1

                i am unable to locate the PSErrorLog.txt.  i looked all through preferences on photoshop and the computer.  i do have a mozy back up system that i did re-install yesterday.

                i an using OSX version 10.6.8

                • 5. Re: CS6 - cannot save due to program error
                  Level 7

                  It would be in your Photoshop preferences folder (~/Library/Preferences/Adobe Photoshop CS6 Settings/PSErrorLog.txt).

                  That file is created or appended to whenever you hit a program error.

                  • 6. Re: CS6 - cannot save due to program error
                    star-affinity

                    Would like to add that we're also seeting this where I work and I'm also not able to find any PSErrorLog.txt file in ~/Library/Preferences/Adobe Photoshop CS6 Settings

                     

                    Could it be somewhere else?

                    • 7. Re: CS6 - cannot save due to program error
                      dezion

                      I too am now receiving this dialog regularly. Has a solution been found? Here is my PSErrorLog.txt contents:

                       

                      2012:09:14 11:38:02 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:38:06 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:38:12 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:38:31 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:39:10 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:39:21 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:51:40 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:14 11:51:55 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:16 22:49:47 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:16 22:49:51 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:16 22:49:54 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:16 22:51:38 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 09:51:30 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 09:51:40 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 09:56:35 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 09:56:42 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 10:29:50 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 10:31:19 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 10:34:30 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 10:35:04 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      2012:09:18 10:36:52 : /Volumes/workarea/PS_13_Mac_Daily_Retail/20120808.r.519/photoshop/main/photoshop/xcode/.. /sources/UVMAccess.cpp : 778 : REQUIRE failed

                      • 8. Re: CS6 - cannot save due to program error
                        dezion Level 1

                        I am also able to consistently reproduce this error after loading a selection from a layer when cmd+clicking on the layer icon.

                        • 9. Re: CS6 - cannot save due to program error
                          Level 7

                          In your case something bad is happening -- data that should be present isn't there.

                           

                          We need to get EXACT steps to reproduce the problem so we can debug it.

                          With the steps you've given so far, I'm not seeing any problems.

                          • 10. Re: CS6 - cannot save due to program error
                            Tom Hnatovsky

                            I am getting the same error.

                             

                            It occures in these cases:

                            • When I try to save document into PSD (using save as or save dialog) - save for web works OK
                            • When I try to use X key to swich paint colors (colors change but its visualisation remains the same)
                            • When I pick a color using a color picker

                             

                            There is only one error in error log "..\..\sources\USheet.cpp : 454 : REQUIRE failed"

                            • 11. Re: CS6 - cannot save due to program error
                              Level 7

                              First, make sure you have the 13.0.1 update installed.

                               

                              And again, we need ALL the steps necessary to reproduce the problem.

                              • 12. Re: CS6 - cannot save due to program error
                                Tom Hnatovsky Level 1

                                I tested it right now and made just a few actions:

                                • Launched Photoshop CS6 Extended 64 bit
                                • Clicked on Help and selected About Photoshop (have 13.0.1 version)
                                • Closed about screen
                                • Reopened a PSD file (From Files menu)
                                • Clicked X key (got an error message about internal program error)
                                • Created a rectangle
                                • Clicked on save in Files menu (got an error message again)
                                • 13. Re: CS6 - cannot save due to program error
                                  Noel Carboni Level 8

                                  Why do people think that saying "got an error message about internal program error" is detailed enough?   Do you think that's the only error message that could possibly be generated by Photoshop?

                                   

                                  Would it be so hard to quote the exact text of the message, or even take a screenshot and post it?

                                   

                                  In any case, here's what you do, Hnatovsky:  Reset your preferences to defaults.

                                   

                                  1.  Close Photoshop.

                                   

                                  2.  Start Photoshop and immediately press and hold Control - Shift - Alt.  If you get the keys down quickly enough - and you have to be very quick - Photoshop will prompt you to confirm deletion of your current preferences.

                                   

                                  3.  Confirm the deletion and Photoshop will start up with default preferences.  Chances are good your problem will be solved.

                                   

                                   

                                  -Noel

                                  • 14. Re: CS6 - cannot save due to program error
                                    Level 7

                                    Those steps alone don't show any errors for me.

                                     

                                    There's something else you're leaving out -- a third party plugin, timing, or something else you've overlooked.

                                    • 15. Re: CS6 - cannot save due to program error
                                      Tom Hnatovsky Level 1
                                      1. The error has been described in the first post of this thread
                                      2. Someone could have localized Photoshop environment and only guess what might be the text of the error in English (for me it is: "Nelze uloži <filename>, protože se vyskytla chyba programu" - simply the same as in the first post.. and the second message is just missing filename "Požadavek nelze dokončit, protože se vyskytla chyba programu.")

                                       

                                      Your suggested preferences reset helped me, thanks. It should be suggested by Adobe automatically.

                                      • 16. Re: CS6 - cannot save due to program error
                                        ChristianAaltonen Level 1

                                        Hi guys,

                                         

                                        This my post is not about the reason of the problem, but I just want to share my succesful experience just to save the affected file:

                                         

                                         

                                         

                                        Switch the visibility of all the layers off. When you have a bunch of invisible layers, the file can be safely saved. {You would be better to try it with a copy of the same file using that bottom icon of the History panel before definitely closing your orignal work. Just do a copy, switch the layers off, save that copy and try it to reopen. If all is OK, switch desired layers on and now you should be able to save the file nomally. All should be all right — your file is saved! But be prepared, this issue coud happen from time to time...}

                                         

                                        Hope this could be helpful…

                                        • 17. Re: CS6 - cannot save due to program error
                                          twaid3r

                                          I just encountered the same error,

                                           

                                          I'm on Windows 8, Adobe PS CS6.

                                           

                                          My fix was to disable the folder masks and it worked, allowed me to save