8 Replies Latest reply on Jul 5, 2012 5:26 AM by Noel Carboni

    CS4 Camera Raw

    frozenweddings

      CS4 Camera Raw.  It worked a month ago, and now it does not.  I have checked all preference settings, etc.  It is not an option in bridge.   When I try to open, it says, "could not complete yoru request because of a program error."    Chat support had me download a Camera Raw 5_5 , but it didn't solve the problem     Any help appreciated!  

        • 1. Re: CS4 Camera Raw
          Noel Carboni Level 8

          I'm left to wonder:  Why the heck would Chat Support advise you to install version 5.5?  The latest version is 5.7.

           

          Let's start with these:

           

          In Photoshop, if you choose Help - About Plug-in... from the menus, what do you see in the way of Camera Raw info?  Is there just one entry?

           

          What do you see when you click the Camera Raw entry?

           

          -Noel

          • 2. Re: CS4 Camera Raw
            frozenweddings Level 1

            The Adobe PS plug-in  Version 5.0.0.178     LIke I said, It worked fine a couple of weeks ago.  Now it doesn't.

            • 3. Re: CS4 Camera Raw
              frozenweddings Level 1

              There are two entries though.  One doesn't work though. It says "class doesn't exist."   There weren't two entries yesterday though.  I think it's because chat support had me download that file.

              • 4. Re: CS4 Camera Raw
                Noel Carboni Level 8

                That there are two entries is an indication of the problem.

                 

                You have two different Camera Raw.8bi files on your system, in two different places (assuming you have a Windows system; the file is named a little differently on a Mac).

                 

                What OS do you have?  Perhaps going into the Help menu, choosing System Info, copying the data, and pasting it into a post here would be prudent.

                 

                -Noel

                • 5. Re: CS4 Camera Raw
                  frozenweddings Level 1

                  ACR didn't work when I just had one entry either though.  Yes, I have Windows.  I have Vista on this computer.   Here is the system info:

                  Adobe Photoshop Version: 11.0.1 (11.0.1x20090218 [20090218.r.523 2009/02/18:02:00:00 cutoff; r branch]) X64
                  Operating System: Windows Vista 64-bit
                  Version: 6.0 Service Pack 2
                  System architecture: Intel CPU Family:6, Model:7, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2
                  Physical processor count: 2
                  Processor speed: 1995 MHz
                  Video Card Vendor: Intel
                  Video Card Renderer: Mobile Intel(R) 4 Series Express Chipset Family
                  OpenGL Drawing: Disabled.
                  Video Card: Mobile Intel(R) 4 Series Express Chipset Family
                  Video Mode: 1440 x 900 x 4294967296 colors
                  Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
                  Driver Version: 1440 x 900 x 4294967296 colors
                  Built-in memory: 4028 MB
                  Free memory: 1696 MB
                  Memory available to Photoshop: 3401 MB
                  Memory used by Photoshop: 60 %
                  Image cache levels: 4
                  Serial number: 92628017355624350398
                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\
                  Temporary file path: C:\Users\FROZEN~1\AppData\Local\Temp\
                  Photoshop scratch has async I/O enabled
                  Scratch volume(s):
                    C:\, 288.0G, 35.2G free
                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Plug-ins\
                  Additional Plug-ins folder: not set

                  Installed components:
                     ACE.dll   ACE 2008/08/27-18:10:41   53.355610   53.355610
                     AdobeLinguistic.dll   Adobe Linguisitc Library   4.0.0  
                     AdobeLM.dll   AdobeLM (64 Bit)   3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     AdobeLM_libFNP.dll   FLEXnet Publisher (64 bit)   11.5.0.1 build 57427  
                     AdobeOwl.dll   Adobe Owl 2008/08/14-18:38:42   2.0.70   53.354161
                     AdobeOwlCanvas.dll   Adobe Owl Canvas   2.0.70   53.354161
                     AdobePDFL.dll   PDFL 2008/08/20-20:15:08   53.204060   53.204060
                     AdobeUpdater.dll   Adobe Updater Library   6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20)   52.338651
                     AdobeXMP.dll   Adobe XMP Core   4.2.2   53.352624
                     AdobeXMPFiles.dll   Adobe XMP Files   4.2.2   53.352624
                     AdobeXMPScript.dll   Adobe XMP Script   4.2.2   53.352624
                     adobe_caps.dll   Adobe CAPS   2,0,99,0   2.135373
                     adobe_epic.dll   Adobe EPIC (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     adobe_eula.dll   Adobe EPIC EULA (64 Bit)   3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     AFlamingo.dll   AFlamingo 2008/07/09-11:28:44   53.350580   53.350580
                     AGM.dll   AGM 2008/08/27-18:10:41   53.355610   53.355610
                     ahclient.dll    AdobeHelp Dynamic Link Library   1, 3, 12, 0  
                     aif_core.dll   AIF   1.0   53.352475
                     aif_ogl.dll   AIF   1.0   53.352475
                     amtlib.dll   AMTLib (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     amtservices.dll   AMTServices (64 Bit)   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     ARE.dll   ARE 2008/08/27-18:10:41   53.355610   53.355610
                     asneu.dll    AsnEndUser Dynamic Link Library   1, 6, 0, 9  
                     authplay.dll        
                     AXE8SharedExpat.dll   AXE8SharedExpat 2008/06/11-20:19:53   NFR 53.348206   53.348206
                     AXEDOMCore.dll   AXEDOMCore 2008/06/11-20:19:53   53.348206   53.348206
                     Bib.dll   BIB 2008/08/27-18:10:41   53.355610   53.355610
                     BIBUtils.dll   BIBUtils 2008/08/27-18:10:41   53.355610   53.355610
                     cg.dll   NVIDIA Cg Runtime   2.0.0015  
                     cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
                     CoolType.dll   CoolType 2009/01/16-10:41:46   53.372607   53.372607
                     data_flow.dll   AIF   1.0   53.352475
                     ExtendScript.dll   ExtendScript 2008/07/17-13:28:24   53.351316   53.351316
                     FileInfo.dll   Adobe XMP FileInfo   4.2.2   53.352624
                     FNP_Act_Installer.dll   FLEXnet Publisher (64 bit)   11.6.0.1 build 60959  
                     icucnv36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
                     icudt36.dll   International Components for Unicode 2008/03/20-16:33:10    Build gtlib_1.1 CL#7223  
                     image_flow.dll   AIF   1.0   53.352475
                     image_runtime.dll   AIF   1.0   53.352475
                     JP2KLib.dll   JP2KLib 2008/06/11-20:19:53   53.100857   53.100857
                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                     MPS.dll   MPS 2008/07/07-10:33:04   53.350311   53.350311
                     pdfsettings.dll   Adobe PDFSettings   1.04  
                     Photoshop.dll   Adobe Photoshop CS4   CS4  
                     Plugin.dll   Adobe Photoshop CS4   CS4  
                     PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   1.0.0.73  
                     PSArt.dll   Adobe Photoshop CS4   CS4  
                     PSViews.dll   Adobe Photoshop CS4   CS4  
                     registration.dll   Registration   2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:32:22)   53.352460
                     SCCore.dll   ScCore 2008/07/17-13:28:24   53.351316   53.351316
                     WRServices.dll   WRServices Friday May 30 2008 7:18:42   Build 0.7713   0.7713

                  Installed plug-ins:
                     3D Studio 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     ADM 3.11x01
                     Accented Edges 11.0
                     Angled Strokes 11.0
                     Average 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     BMP 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     BackgroundFilter NO VERSION
                     Bas Relief 11.0
                     Camera Raw 5.0
                     Camera Raw 5.5
                     Chalk & Charcoal 11.0
                     Charcoal 11.0
                     Chrome 11.0
                     Cineon 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Collada 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Color Efex Pro 3.0 Complete 3.1.10.8263
                     Color Halftone 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Colored Pencil 11.0
                     CompuServe GIF 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Conté Crayon 11.0
                     Craquelure 11.0
                     Crop and Straighten Photos 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Crop and Straighten Photos Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Crosshatch 11.0
                     Crystallize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Cutout 11.0
                     Dark Strokes 11.0
                     De-Interlace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Dfine 2.0 NO VERSION
                     Dicom 11.0
                     Difference Clouds 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Diffuse Glow 11.0
                     Displace 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Dry Brush 11.0
                     Entropy 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Extrude 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     FXG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     FastCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Fibers 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Film Grain 11.0
                     Filmstrip 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Filter Forge 2 2.011.21583.62850 Release, August 09, 2011 07:06
                     Filter Gallery 11.0
                     FineStructuresFilter NO VERSION
                     Fresco 11.0
                     Glass 11.0
                     Glowing Edges 11.0
                     Google Earth 4 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Grain 11.0
                     Graphic Pen 11.0
                     HDRMergeUI 11.0
                     Halftone Pattern 11.0
                     HotPixelsFilter NO VERSION
                     IFF Format 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Ink Outlines 11.0
                     Kurtosis 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Lens Blur 11.0
                     Lens Correction 11.0
                     Lens Flare 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Lighting Effects 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Liquify 11.0
                     MMXCore Routines 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Matlab Operation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Maximum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Mean 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Measurement Core 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Median 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Mezzotint 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Minimum 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Mosaic Tiles 11.0
                     Multiprocessor Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     NTSC Colors 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Neon Glow 11.0
                     Nik Selective Tool 2.1.3.17710
                     Note Paper 11.0
                     Ocean Ripple 11.0
                     OpenEXR 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     PCX 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     PNG 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Paint Daubs 11.0
                     Palette Knife 11.0
                     Patchwork 11.0
                     Paths to Illustrator 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Photocopy 11.0
                     Photoshop 3D Engine 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Picture Package Filter 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Pinch 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Pixar 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Plaster 11.0
                     Plastic Wrap 11.0
                     Pointillize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Polar Coordinates 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Portable Bit Map 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Poster Edges 11.0
                     RadLab NO VERSION
                     Radial Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Radiance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Range 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Reticulation 11.0
                     Ripple 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Rough Pastels 11.0
                     Save for Web & Devices 11.0
                     ScriptingSupport 11.0
                     ShadowsFilter NO VERSION
                     Shear 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Silver Efex Pro 1.0.7.7979
                     Skewness 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     SkinFilter NO VERSION
                     SkyFilter NO VERSION
                     Smart Blur 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Smudge Stick 11.0
                     Solarize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Spatter 11.0
                     Spherize 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Sponge 11.0
                     Sprayed Strokes 11.0
                     Stained Glass 11.0
                     Stamp 11.0
                     Standard Deviation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     StrongNoiseFilter NO VERSION
                     Sumi-e 11.0
                     Summation 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Targa 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Texturizer 11.0
                     Tiles 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Torn Edges 11.0
                     Twirl 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     U3D 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Underpainting 11.0
                     Vanishing Point 11.0
                     Variance 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Variations 11.0 (11.0x001)
                     Viveza 2 2.0.7.17631
                     WIA Support 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Water Paper 11.0
                     Watercolor 11.0
                     Wave 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Wavefront|OBJ 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Wind 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     Wireless Bitmap 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                     ZigZag 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
                  Plug-ins that failed to load: NONE
                  Flash:
                     RadLab
                     Connections
                     Kuler
                  Installed TWAIN devices: NONE

                  • 6. Re: CS4 Camera Raw
                    Level 5

                    Why are you running version 11.0.1 when you should have updated to Photoshop 11.0.2 a long time ago?

                    • 7. Re: CS4 Camera Raw
                      Level 5

                      Also, you have two versions of the ACR plug-in, which is a huge no-no:

                       

                      Camera Raw 5.0

                      Camera Raw 5.5

                       

                       

                      What's worse, none of those two versions is the correct one.  You need to nuke them both ASAP and install ACR version 5.7.

                      • 8. Re: CS4 Camera Raw
                        Noel Carboni Level 8

                        The only places on a Vista x64 machine you should have copies of Camera Raw are here:

                         

                        32 bit plug-in:  C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS4\File Formats\Camera Raw.8bi

                         

                        64 bit plug-in:  C:\Program Files\Common Files\Adobe\Plug-Ins\CS4\File Formats\Camera Raw.8bi

                         

                        You really need to find the one that you added in another place and remove it.  Then you need to see that Camera Raw.8bi version 5.7 gets installed in both of the places listed above.

                         

                        And yes, it wouldn't be a bad idea to update to Photoshop 11.0.2.  But it should have updated itself (with your permission)....  Is your Adobe AAM updater simply not working?

                         

                        -Noel