Jakes, please let us know your operating system and browser.
I assume Flash Player is installed in your machine. Please let us know the version that's installed in your machine by accessing the following page: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
I'm running Mac OS X Version 10.5.8. I'm currently using Firefox 12.0 but the same problem happens on Safari 5.0.6 as well.
Also, that link gives me a grey empty box (which indicates I don't have it installed right?)
Thanks for you reply.
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Flash Player plug-in not enabled can also be a reason.
In Firefox, could you please check if Flash Player pug-in is enabled? Click Tools > Add-ons > Plugins.
Do you see Shockwave Flash?
Are you downloading Flash Player from the Adobe site? http://get.adobe.com/flashplayer/
Could you please do the following:
Right-click the downloaded file > Show Package Contents.
Go to the Content > Resource folder and double click the Adobe Flash Player.pkg file.