I installed Adobe Premiere Elements 10. When I double click on the shortcut icon , I get configuration error 1 which tells me to uninstall/reinstall and then contact Adobe support if it happens again. Uninstalling/reinstalling did not resolve problem so I contacted Adobe support. First time spent about 45 minutes on hold while the person consulted with other colegues and was then disconnected. After waiting about 1.5 hours for call back, I recalled. After about 30 minutes on hold was told that I should call a different number and pay $39 and I could talk to someone who might be able to help me but that this support line did not support this type of problem. Went to online support. Was told to add a new password protected user account, uninstall/reinstall and try to open program using new user account. No joy. Present status : If I double click on shortcut icon, get configuration error 1. If I rignt click and try to 'run as current user get 'debug error [..\..\Src\DirectoryRegistery.cpp-283. If I 'run as the password protected user account get configuration error 1. Note that during the first call, I was sent an email with a 'case number' and a link to check status but the case number has never showed up on the adobe website. Questions:
Windows or Mac?
32bit or 64bit version?
Are you running/installing using an Administrator account?
Computer hardware details? see http://forums.adobe.com/message/4200840
In the US - Adobe Install Problems 800-642-3623
Install Checklist http://forums.adobe.com/thread/569663
Install Problems http://kb2.adobe.com/cps/844/cpsid_84451.html
-and possible solution http://kb2.adobe.com/cps/843/cpsid_84332.html
-and message #3 http://forums.adobe.com/thread/851022