5 Replies Latest reply on Jul 10, 2012 11:50 AM by Confused1975

    Cannot create PDF files using Excel


      I'm using Acrobat PDFMaker 5.0 for Excel to convert my invoices into PDF files to send to clients but for some unknown reason it has just suddenly stopped working. It starts the conversion process OK but then freezes and just hangs. I can continue using my PC but the CPU usage shows as 100%. I end up either having to cancel the conversion or close the programme completely using task manager.


      I'm afraid I'm not very computer savvy, but I really need to find a solution to this problem asap.


      Please can anybody help me?



        • 1. Re: Cannot create PDF files using Excel
          dave_m_k Adobe Employee

          Make sure you've updated your Acrobat 5 to 5.0.5: http://www.adobe.com/support/downloads/detail.jsp?ftpID=1309


          You may also want to confirm whether or not this is document specific.  Does a new Excel file with just a few letters typed into cell A1 convert fine?  If so, you may want to uncheck the 'Enable text and reflow in tagged PDF' option within the PDFMaker preferences.  I may have skewed that verbiage slightly as I haven't looked at Acrobat 5 in a VERY long time, but I recall that option sometimes causing Word and Excel conversions to hang.



          • 2. Re: Cannot create PDF files using Excel
            Confused1975 Level 1

            Thanks very much for taking the time to reply David.


            I have updated Acrobat to 5.0.5 as advised but it has made no difference. The problem doesn't seem to be document specific and I have the same problem trying to convert documents in Word too. I can't find the PDFMaker preferences to see the settings. I am using Windows XP.


            I get the usual message: 'Now printing on the Acrobat Distiller on Ne03:' then it stops. It's still causing 100% CPU usage when I try to convert.

            • 3. Re: Cannot create PDF files using Excel
              dave_m_k Adobe Employee

              It sounds as if your Acrobat printer is not configured properly.  The printer should be utiliing the PDF Port (which is created upon install). 


              I would recommend uninstalling and reinstalling Acrobat from your CD.  (then updating to 5.0.5 again).



              • 4. Re: Cannot create PDF files using Excel
                Bill@VT Level 7

                It may be that you can't use PDF Maker with your OFFICE version (you did not mention the version). If that is the case, you should be able to print to the Acrobat Distiller printer. If that does not work, then try a print-to-file. Assuming that works, open the file in Distiller to create the PDF. My guess is that AcroTray is not working and the steps with the printer will let you know. You may have stopped it.

                1 person found this helpful
                • 5. Re: Cannot create PDF files using Excel
                  Confused1975 Level 1

                  Thanks for the replies, I have found the solution partly by accident. I searched for others with a similar problem and Googled the AcroTray mentioned by Bill@VT. My PC has been running quite slowly lately and a colleague ran msconfig and stopped the Acrobat Assistant from running at start up. I enabled it again and lo and behold I can convert my files again, albeit slowly sometimes!


                  Thanks everyone for your help, it is greatly appreciated.