15 Replies Latest reply: Sep 15, 2014 1:59 AM by Smartson40 RSS

    Merge to HDR Pro causes CS6 to Stop Working

    BKKDon Community Member

      Having a problem which is easy enough to replicate when using Merge to HDR Pro ... either directly from within CS6, from LR4 or from Bridge it is causing CS6 to stop working.

       

      What happens is that if you are using Merge to HDR then switch to another application causing Merge to HDR to lose focus eventually it will not recover and the Cancel/OK buttons are greyed out and not available. It never recovers from there.

       

      Typical symptoms where Merge to HDR stops working (and therefore CS6) are the following:

      - Any sliders that had been adjusted prior to this happening are available to change, others are not;

        - Any sliders that are greyed out can still be returned to their default value by double-clicking on the slider.

       

      Photoshop has to be 'killed' before it can be used again.

       

      These symptoms arerepeatable in the 32 bit version of CS6, the more files that are merged the quicker it happens. For example if you start with the "Photorealistic" preset and have 3 files open (opended using Camera Raw, Canon 5D mkII CR2 files therefore ProPhoto RGB; 16 bit; 5616 by 3744 (21.0MP); 300ppi)  it happens withing a couple of times switching to other applications and back but with 9 files open it will happen faster.

       

      And it also happens with AdobeRGB (8bit), ProPhotoRGB (8bit) and sRGB (8bit).

       

      Happens from both x64 and x32 systems.

       

      The environment is follows:

       

      Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

      Operating System: Windows 7 64-bit, Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 4

      Logical processor count: 8

      Processor speed: 2195 MHz

      Built-in memory: 8173 MB

      Free memory: 6153 MB

      Memory available to Photoshop: 7231 MB

      Memory used by Photoshop: 60 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: NVIDIA Corporation

      Video Card Renderer: GeForce GT 540M/PCIe/SSE2

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

      Video Card Number: 1

      Video Card: NVIDIA GeForce GT 540M

      OpenCL Version:

      Driver Version: 8.17.13.142

      Driver Date: 20120515000000.000000-000

      Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Video Mode: 1920 x 1080 x 4294967296 colors

      Video Card Caption: NVIDIA GeForce GT 540M

      Video Card Memory: 1024 MB

        • 1. Re: Merge to HDR Pro causes CS6 to Stop Working
          the_wine_snob Community Member

          Thank you for the detailed post.

           

          The one thing that I did not see was your HDD setup, and especially how you have your HDD's allocated, with such things as Scratch Disks, etc. That might be useful knowledge.

           

          With Win7-64, the 8GB RAM is a bit light, as Win7-64 is a RAM hog, and Scratch Disks will most likely come into play, and especially with HDR.

           

          Now, if you do NOT switch out of PS, while doing an HDR Merge, does it then complete, i.e. is it only when it loses focus, that it hangs?

           

          What are your PS Memory and Cache settings?

           

          Do you have any active-scanning anti-virus, anti-malware, anti-anything running?

           

          Is Windows Indexing ON - though with Win7-64, it has become much less of a problem, than with older OS's?

           

          What are the Image Size of the HDR Images?

           

          Just thinking about some possibilities.

           

          Good luck,

           

          Hunt

          • 2. Re: Merge to HDR Pro causes CS6 to Stop Working
            BKKDon Community Member

            Hi Bill,

             

            Answers to your questions beow ...

             

            The one thing that I did not see was your HDD setup, and especially how you have your HDD's allocated, with such things as Scratch Disks, etc. That might be useful knowledge.

            -  Just use a single 1TB hard disk, 516GB used and 398GB free.

             

             

            With Win7-64, the 8GB RAM is a bit light, as Win7-64 is a RAM hog, and Scratch Disks will most likely come into play, and especially with HDR.

            - Can't do much about that as 8GB is the MAX on the motherboard. But again don't have any problems in any other areas and if I do Tone Mapping from the Image -> Adjustments -> HDR Tone Mapping ... menu there aren't any issues.

             

             

            Now, if you do NOT switch out of PS, while doing an HDR Merge, does it then complete, i.e. is it only when it loses focus, that it hangs?

            - Yes, as long as I don't switch out at all.

             

             

            What are your PS Memory and Cache settings?

             

            - Available RAM 7230, Let Photoshop Use: 4338 (60%) (This is the default setting Photoshop chose)

            - Cache Settings, again default: Cache Levels: 4, Cache Tile Size: 1024K.

             

             

            Do you have any active-scanning anti-virus, anti-malware, anti-anything running?

            - Yes, Microsoft Security Essentials

             

             

            Is Windows Indexing ON - though with Win7-64, it has become much less of a problem, than with older OS's?

            - Yes Indexing is on, makes no difference if I turn it off.

             

             

            What are the Image Size of the HDR Images?

            - As they are from Canon 5D Mk II (ProPhoto RBG, 16 bit, 5616 x 3744 (~21MP) and 300 bit/in) they will open anywhere up to 120MB in TIFF or PSD.

             

            I am not sure but it seems a little similar to the issue with the CA sliders in LR4 Beta when we reverted back to Process 2010 after upgrading to PV2012 unless there is a memory leak somewhere. Again if I use NIK Software HDR Efex pro I don't seem to have any of these issue - (just aligment and ghosting ).

             

            Obviously I have a work around by simply not leaving the HDR Merge window before completing the process, just inconvenient.

             

            Regards, Don

            • 3. Re: Merge to HDR Pro causes CS6 to Stop Working
              jh_photos Community Member

              I am not having lock up problems, but neither Photoshop CS6 or LR4.1 will process my HDR images from Nikon NEF files. I have the latest ACR installed on a Windows 7 machine.

               

              After researching this issue and seeing a few similar posts, I tried exporting all of an HDR sequence from NEF to TIF files, then running the Automate command. It worked fine on a nine shot bracketed set, converting the group into a single 32 bit image. I only tried the option to export my NEF files to 8 bit TIFs and not 16 bit files, but I have a feeling it would work.

               

              Hope this helps,

              M. Jackson

              • 4. Re: Merge to HDR Pro causes CS6 to Stop Working
                KiersM Community Member

                Hi

                 

                I've hit on this issue tonight, and after a load of random clicking I managed to resolve it (Or at least find a workaround). This works for me on OSX at any rate - I hope that as the bug is present on both Win and Mac that this workaround might also apply to both....

                 

                To get the buttons and sliders to re-enable, click into one of the number fields - I've never had them all greyed out - then toggle to another app and back again. This seems to unlock the buttons again.

                 

                I've found that CS6 has a bunch of weird instabilities with toggling back in from other apps... All of them really annoying... come on Adobe, get it sorted...

                 

                K

                • 5. Re: Merge to HDR Pro causes CS6 to Stop Working
                  Hudechrome Community Member

                  I don't run HDR often, more often, Stitch. So I tried HDR tonight and could not make it fail, even running the one software that has given CS6 fits in the past while HDR test ran.

                   

                  No freezes.

                   

                  I'm running CS6 on Win7 64 bit, a more expansive machine with 12G RAM and a separate scratch, ATi and not nVidia but otherwise comparable.

                   

                  So, if it were me, I would start looking at the video card, drivers etc.

                   

                  No weird instabilities, annoying toggles and such. Nothing sordid to get sorted!

                  • 6. Re: Merge to HDR Pro causes CS6 to Stop Working
                    BKKDon Community Member

                    Doesn't have anything to do with 'freezes' simply the window not being able to regain 'focus' i.e. make all parts of the window active again, typical symptoms are that when you switch back, even after saving a preset from the dialogue, the cancel/ok buttons are greyed out as are the sliders on the Advanced tab.

                     

                    Simply a matter of the window regaining 'focus' and may be associated with memory usage.

                    • 7. Re: Merge to HDR Pro causes CS6 to Stop Working
                      Hudechrome Community Member

                      But when you run through the routine, the image finished correctly? I probably would call it a freeze.

                       

                      In any case, mine finished with no grayouts etc. I could watch it while running another app. So I didn't see what you call losing focus.

                      • 8. Re: Merge to HDR Pro causes CS6 to Stop Working
                        BKKDon Community Member

                        No, couldn't finish correctly as there is no way to save back to Photoshop with the OK button greyed out.

                        • 9. Re: Merge to HDR Pro causes CS6 to Stop Working
                          pixelboss Community Member

                          Thanks for this; it was definitely helpful. I found that by clicking in number fields at random just disabled those sliders. What worked was clicking in the very first field (Edge Glow Radius), then switching to another app and back again.

                           

                          This weird problem should really be addressed by Adobe and probably will be in one of the next updates.

                          • 10. Re: Merge to HDR Pro causes CS6 to Stop Working
                            Hudechrome Community Member

                            So then, what happens to my system if Adobe "fixes the problem? It works fine here.

                            • 11. Re: Merge to HDR Pro causes CS6 to Stop Working
                              uhanepono Community Member

                              Hi I am a little lost in this thread but have a similar problem. I installed photomatrix pro and after that photoshop will not make HDR from bracketed photos. it goes through the motions and then does nto open any merged composite. I have tried via bridge and from within PS6 - and if I try to use non bracketed photos the results are irretreavably hidious. My problem soulds like yours but I think I need more direct (simple minded) instructions. I run a mac book pro and PSCS6X. The only difference from before is the installation of photomatrix. Does PS6 have a way to batch process bracketed photos into a series of HDRs?? It is the only reason I got photomatric pro. thanks and aloha, Uhane

                              • 12. Re: Merge to HDR Pro causes CS6 to Stop Working
                                uhanepono Community Member

                                Hi Again, I just unistalled photomatrix pro from my system (using Itrash so there are no ghosts remaining on my system) and PS6 still will not process bracketed photos. I want to add I am using a T4i canon. with 3 exposure bracketing for an HDR timelapse. Is it the model? Baffled

                                • 13. Re: Merge to HDR Pro causes CS6 to Stop Working
                                  uhanepono Community Member

                                  I tried changing my settings and tried a number of different things nad diffent photos. I will have to reinstall photomatrix or go without HDR. They look great over there so I know it is not the photos. I am running a macbook pro and PSCS6 and jpgs. I have not tried raw files but just getting the jpgs would be enough. This is real show stopper!!!! and a real drag!

                                  • 14. Re: Merge to HDR Pro causes CS6 to Stop Working
                                    gabriel.magana Community Member

                                    I have the exact same problem (I run Windows 7 x64). I am running all the latest updates (as of today) on Photoshop 64 bits.

                                     

                                    So I am in the HDR merge window. If I switch focus to another app, then switch focus to the HDR window, only some of the controls on the HDR window are clickable/enabled/usable. Right now I had all controls grayed out (as if the HDR window did NOT have focus) except the very top drop down. Previous times I had all controls disabled/grayed out except the bottom two. The hardest to get to enable again are the Cancel and OK buttons at the bottom, which means you are stuck with that window unless you kill the Photoshop process through the Task Manager.

                                     

                                    This is NOT a freeze, as the form does regain focus and the controls that do get enabled again do work normally.

                                     

                                    I usually eventually get the form to be usable again, but it is after a lot of random clicking around and trial and error. To be honest I do not know if it is the clicking around that makes the window usable or the time that has gone by since it became unusable.

                                     

                                    In any case, this bug is still in the system as of today :-/

                                     

                                    Oh in case it matters (don't think it should, but here we go) my PC config:

                                    - Photopshop CS6 Extended 13.1.2 x64

                                    - Lenovo Thinkad w520

                                    - Intel Core i7-2820QM CPU

                                    - 16 GB RAM

                                    - C: - 500MB SSD

                                    - D: - 1.5GB 5400 RPM hard disk

                                    • 15. Re: Merge to HDR Pro causes CS6 to Stop Working
                                      Smartson40 Community Member

                                      Me too.

                                       

                                      Windows 8.1, 64 bit, 12 GB of RAM.

                                      Using "Merge to HDR Pro" from Bridge, using three bracketed raw images (CR2) from a Canon EOS 650D (named T4i in the U.S).

                                       

                                      Some or all of the fields are greyed out. Cancel/reset and OK buttons too. I've managed to unfreeze them twice now but have not found any reproduceable solution to the problem yet.