-
1. Re: AME CS4 Crashes on Startup
Jeff Bellune Jul 7, 2012 1:11 PM (in response to jbandy)Did you move your watch folder without telling AME where it went?
Jeff
-
2. Re: AME CS4 Crashes on Startup
jbandy Jul 7, 2012 1:12 PM (in response to Jeff Bellune)I don't know, what is a watch folder?
-
3. Re: AME CS4 Crashes on Startup
Jeff Bellune Jul 7, 2012 1:18 PM (in response to jbandy)jbandy wrote:
I don't know, what is a watch folder?
It's that thing referenced in line 5 of your crash report.
Also here:
Media Encoder Help | Add and manage items in the encoding queue
Jeff
-
4. Re: AME CS4 Crashes on Startup
jbandy Jul 7, 2012 1:25 PM (in response to Jeff Bellune)OK thanks, but no I Haven't moved anything. Should I do something with the watch folder?
-
5. Re: AME CS4 Crashes on Startup
Jeff Bellune Jul 7, 2012 2:13 PM (in response to jbandy)CS5 and later had better watch folder management than CS4.
I don't know how (or if) a watch folder was created in your case, but trashing your preferences may be the way to delete it. Try launching AME with the Alt key held down -- hopefully that will reset your prefs. If it doesn't, you'll have to manually find the prefs file and delete it. For CS5+ on Windows 7, it's here:
C:\Users\Jeff Bellune\AppData\Roaming\Adobe\Adobe Media Encoder\5.5\AMEPrefs.xml
YMMV. There's also a Watch Folder Info.xml in that folder in CS5.5, so you may want to look for and delete a similar file before you trash your prefs.
Jeff
-
6. Re: AME CS4 Crashes on Startup
jbandy Jul 8, 2012 1:35 PM (in response to Jeff Bellune)I tried launching AME with the alt key held down but still had the same result. I also tried deleting the preferences folder from
my documents/adobe/adobe media encoder/4.0
but AME still would not open.
I'm considering performing a system restore to a point when the program was working.
Is there anything else I can try? Thanks for your help!!!!
-
7. Re: AME CS4 Crashes on Startup
jbandy Jul 18, 2012 10:35 PM (in response to jbandy)The problem was resolved after removing the prefences. Thanks!




