I have mp4 files with h264 video and AC3 5.1 audio. These were transcoded from the originals using MediaCoder. Yes, I know this is suboptimal, but for now this is how I must work.
These files import into the Master edition of Premiere Pro CS6 (Windows) without any audio and only the video works.
If I demux the videos and try to import just the .ac3 file, it still will not import and Premiere returns an error: "File format not supported."
I still have PrPro CS5.5 installed, and these same exact files import and play audio properly.
I will do my project with CS5.5 if I have to, but why is CS6 not working with an audio format that it is clearly supposed to support? None of the CS6 programs I use will play audio from these videos with AC3 audio. That includes Premiere Pro, Bridge and Audition.
Just to state that. The official help for Premiere Pro says AC3 is supported: http://www.adobe.com/content/dam/Adobe/en/products/premiere/cs6/pdfs/compatibiltiy-list-pr emiere-pro-cs6-only-hw-compati…
I tried 2ch and 5.1ch formats - both were denied. Problem is, it does not say how it is supported, for import or just for export. Pathetic, when it concerns an audio format used with DVDs for over 20 years now...
Could you dropbox a short section of audio so we can take a look.