0 Replies Latest reply on Jul 10, 2012 6:16 AM by WCurley

    Error installing AIR 3.3 on Windows 7 64 -bit machine

    WCurley

      Hello, I am getting the following error when trying to install an AIR application onto a specific Windows 7 64-bit machine. It seems to be only happening to this one machine. I am installing as Administrator. Any thoughts? Thanks

      [2012-07-10:09:14:02] Bootstrapper begin with version 2.6.0.19120 on Win x86

      [2012-07-10:09:14:02] Installed runtime (3.3.0.3650) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2012-07-10:09:14:02] Launching subprocess with commandline "Adobe AIR Application Installer.exe" "C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter"

      [2012-07-10:09:14:02] Application Installer begin with version 3.3.0.3650 on Windows 7 x86

      [2012-07-10:09:14:02] Commandline is: C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter

      [2012-07-10:09:14:02] Installed runtime (3.3.0.3650) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2012-07-10:09:14:03] Validating app in folder C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter

      [2012-07-10:09:14:03] Application signature verified

      [2012-07-10:09:14:03] Unpackaging/validation complete

      [2012-07-10:09:14:04] No app located for appID 'transporter' and pubID ''

      [2012-07-10:09:14:06] Starting app installation to C:\Program Files (x86). Installing app transporter version 0.46 using the source file at file:///C:/Users/a210693/AppData/Local/Temp/AIR7495.tmp/Transporter

      [2012-07-10:09:14:06] Installing msi at C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter\setup.msi with guid {0ABBADCF-B729-C4A4-8D6E-2D2954077F1F}

      [2012-07-10:09:14:06] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-07-10:09:14:06] Rolling back install of C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter\setup.msi

      [2012-07-10:09:14:06] Rollback complete

      [2012-07-10:09:14:06] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-07-10:09:14:06] Launching subprocess with commandline c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/a210693/AppData/Local/Temp/AIR7495.tmp/Transporter

      [2012-07-10:09:14:06] Relaunching with elevation

      [2012-07-10:09:14:06] Application Installer begin with version 3.3.0.3650 on Windows 7 x86

      [2012-07-10:09:14:06] Commandline is: -stdio \\.\pipe\AIR_4588_0 -runtime "c:\Program Files (x86)\Common Files" -silent -logToStdout -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu file:///C:/Users/a210693/AppData/Local/Temp/AIR7495.tmp/Transporter

      [2012-07-10:09:14:06] Installed runtime (3.3.0.3650) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2012-07-10:09:14:07] Validating app in folder C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter

      [2012-07-10:09:14:08] Application signature verified

      [2012-07-10:09:14:08] Unpackaging/validation complete

      [2012-07-10:09:14:08] No app located for appID 'transporter' and pubID ''

      [2012-07-10:09:14:08] Starting silent app installation to C:\Program Files (x86). Installing app transporter version 0.46 using the source file at file:///C:/Users/a210693/AppData/Local/Temp/AIR7495.tmp/Transporter

      [2012-07-10:09:14:08] Installing msi at C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter\setup.msi with guid {0ABBADCF-B729-C4A4-8D6E-2D2954077F1F}

      [2012-07-10:09:14:08] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-07-10:09:14:08] Rolling back install of C:\Users\a210693\AppData\Local\Temp\AIR7495.tmp\Transporter\setup.msi

      [2012-07-10:09:14:08] Rollback complete

      [2012-07-10:09:14:08] Got an unexpected fatal error while in stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2012-07-10:09:14:08] Elevated install failed: error 0 1603

      [2012-07-10:09:14:09] Application Installer end with exit code 7

      [2012-07-10:09:14:10] Subprocess Application Installer failed (7)

      [2012-07-10:09:14:10] Bootstrapper end with exit code 7