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Flash Player instation

New Here ,
Jul 12, 2012 Jul 12, 2012

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Got a confirmation that Adobe Flash player installed correctly, but ... after restarting my computer, I get an error msg stating that I need to install Adobe Flash player when trying to open a website.

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Jul 12, 2012 Jul 12, 2012

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Are you getting the same error when you try to open the website in another browser ?

Thanks

Nikhil

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New Here ,
Jul 12, 2012 Jul 12, 2012

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Just tried in firefox and got the same message.

Viki

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Adobe Employee ,
Jul 12, 2012 Jul 12, 2012

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New Here ,
Jul 12, 2012 Jul 12, 2012

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Windows 7 Professional is my OS and I’ve tried opening the site in firefox and explorer.

Viki

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Adobe Employee ,
Jul 12, 2012 Jul 12, 2012

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Hi Viki,

Does Flash Player work until your computer is restarted?  If so, please see the instructions in this FAQ:

How do I fix Windows permission problems with Flash Player?

Thanks,

Chris

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New Here ,
Jul 13, 2012 Jul 13, 2012

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No it never works. It just gives me an installation complete message. Then I immediately go to a site that uses flash player and get the message that I will have to download flash player in order to view this site. I’ve also tried shutting down my PC then back in to get to the site… same results.

Viki

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LEGEND ,
Jul 13, 2012 Jul 13, 2012

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LEGEND ,
Jul 13, 2012 Jul 13, 2012

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If you still have problems after performing the clean install, please post

  1. all file names in folder C:\Windows\system32\Macromed\Flash
  2. all file names in folder C:\Windows\syswow64\Macromed\Flash
  3. the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash
  4. the contents of the FlashInstall.log file in C:\Windows\syswow64\Macromed\Flash

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New Here ,
Jul 18, 2012 Jul 18, 2012

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Still did not work… AAARRRRGGGHHH

C:\Windows\System32\Macromed\Flash

Flash64_11_3_300_265.ocx

FlashInstall

Flashutil64_11_3_300_265_ActiveX.dll

Flashutil64_11_3_300_265_ActiveX

C:\Windows\syswow64\Macromed\Flash

Flash32_11_3_300_265.ocx

FlashInstall

FlashPlayerUpdateService

Flashutil32_11_3_300_265_ActiveX.dll

Flashutil32_11_3_300_265_ActiveX

mms.cfg

Did not see any log files in the following.

FlashInstall.log file in C:\Windows\system32\Macromed\Flash

FlashInstall log file in C?\Windows\syswow64\Macromed\Flash

Could they possibly be hidden files? What would their extension be?

Viki Martin

Secretary / Ministry Assistant

First Baptist Church of Dover

149 SR 164 East

Dover, AR 72837

479-331-2250

479-331-3702 (fax)

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LEGEND ,
Jul 18, 2012 Jul 18, 2012

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VRMart wrote:

Could they possibly be hidden files?  What would their extension be?

It's not the files that are hidden, but the extensions - they just show as 'FlashInstall' in your Explorer.

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New Here ,
Jul 19, 2012 Jul 19, 2012

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Is it possible for you to call me? I will be at my desk this afternoon from 1:30 – 4:30 CST.

Viki

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LEGEND ,
Jul 19, 2012 Jul 19, 2012

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Sorry, that is not an option; discussions should remain in the forum.  Also, I am located in Japan - the time difference would be too difficult.

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Adobe Employee ,
Jul 12, 2012 Jul 12, 2012

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[Moved the discussion to Flash Player Forum]

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