Thanks for your message.
I must say that I am a simple computer user, not really a computer expert.
I have never used the event viewer, until today.
Couldn’t figure out much useful information from it.
I will try to have a more knowledgeable colleague helping me.
Your suggestion about graphics and audio drivers is appreciated.
I was simply hoping for similar cases where PRE10 gives the error message that I get.
I also got this error message when closing Elements 10, and without reviewing your event logs one of the simpler pointers to the issue is to click the little down error in the "stopped working" message box next to the phrase "View problem details"..
In my case the problem showed to be from QuickTime.. (I had removed it thinking I did not need or want to use it)
For example, here's the first few lines of my error details..
Problem Event Name: APPCRASH Application Name: Adobe QT32 Server.exe Application Version: 126.96.36.199 Application Timestamp: 4e79105f Fault Module Name: QuickTime.qts_unloaded
If you view your problem details, select the first half dozen line or so and then paste it in a reply it might assist in helping with an answer for you..
To fix my problem, I reinstalled QuickTime from apple..