7 Replies Latest reply on Jul 15, 2012 7:10 PM by KJOpie

    Flash player crashing IE.

    KJOpie Level 1

      Adobe did an automatic update sometime within the past couple weeks to the most recent version of Flashplayer which, of course, they recommend.  Unfortunately, it locks up my internet.  I always get 'Yahoo.com (or whatever website) is not responding'.  When I uninstall flash player, the internet works fine.  Since it's 'free' I don't expect much, but you can't really operate on the web without it.  No videos (news, youtube, etc.) and even the weather radar will work without it.  How to I get back to a functional version of flash player?  They either don't offer support for their 'free' stuff or they just make the information impossible to find.  I have disabled accelerators as suggested in one forum but that didn't fix the issue.

        • 2. Re: Flash player crashing IE.
          pwillener Level 8

          What is your installed Flash Player version?

           

          Does the same thing happen if you use another browser, like Firefox?

          • 3. Re: Flash player crashing IE.
            KJOpie Level 1

            Last version I tried was 11.3.300.265.  Don't have Firefox.  Should that make a difference?  (Currently operating on IE 9.  Can't say for certain if the IE or Adobe 'update' caused the problem but as soon as I reinstall it, the problem recurs.)

            • 4. Re: Flash player crashing IE.
              pwillener Level 8

              If you want to try an earlier version → How do I revert to a previous version of Flash Player?

              • 5. Re: Flash player crashing IE.
                KJOpie Level 1

                Adobe is not cooperating.  Every time I try to run a previous version, an Adobe pop-up appears saying 'The Installation Encountered Errors' (see attachment)  My only option is to 'Quit' which cancels the download.  How do I get around this?

                 

                • 6. Re: Flash player crashing IE.
                  pwillener Level 8

                  There is no attachment; you need to upload attachments directly in the forum editor.

                   

                  Can you post the contents of the FlashInstall.log files from C:\Windows\system32\Macromed\Flash and C:\Windows\syswow64\Macromed\Flash ?

                   

                  P.S. what is your Windows version?

                  • 7. Re: Flash player crashing IE.
                    KJOpie Level 1

                    Learn something new everyday.  It basically just comes up with a message that I can't get around and stops my attempts to load a previous version.

                     

                    I'm on Windows 7 Home Premium.

                     

                    Log file contents:

                    =O====== M/10.1.53.64 2012-07-15+22-28-22.277 ========

                    0000 00000010 "C:\Users\Ken\Documents\Downloads\fp10.1_archive\10_1r53_64\flashplayer10_1r53_64_winax.e xe"

                    0001 00001013

                    =X====== M/10.1.53.64 2012-07-15+22-28-25.587 ========

                    =O====== M/11.3.300.265 2012-07-15+22-35-54.543 ========

                    0000 00000010 "C:\Users\Ken\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 1

                    0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

                    0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                    0005 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_265.ocx

                    0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe

                    0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll

                    0008 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

                    0009 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

                    0010 00000012

                    =X====== M/11.3.300.265 2012-07-15+22-35-57.605 ========

                    =O====== M/11.3.300.265 2012-07-15+22-38-12.927 ========

                    0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe" -maintain activex

                    0001 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0002 00000018

                    0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0005 00000018

                    0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0007 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                    0008 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                    0009 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

                    0010 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                    0011 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                    0012 00001021

                    0013 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0014 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0017 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

                    0018 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                    0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                    0020 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

                    0021 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

                    0022 00000012

                    =X====== M/11.3.300.265 2012-07-15+22-38-44.514 ========