1 Reply Latest reply: Jul 13, 2012 2:32 PM by MichaelKazlow RSS

    Adobe Reader 10.1.3 crashes on open?


      Has anyone found a cause for frequent Adobe Reader crashes with version 10.1.3 on a Mac with OS X 10.6.8?


      The issue has been reported in the Acrobat forum but I haven't seen it mentioned here.


      For me, the problem occurs about every third time I try to open a file --  sometimes it will occur five times in a row and sometimes I can open several files before the problem recurs.  It almost always happens just after the Adobe splash screen goes away and the file starts to load.  Sometimes I will see the first page of the document before the spinning beach ball of doom indicates that things are about to go horribly wrong.  When I try to reopen the file that caused the crash, it usually opens the second time.  Neither file size nor content seem to be a factor.


      The crash report (as with everyone else's who's reported the problem) shows:


      Exception Type:  EXC_BAD_ACCESS (SIGBUS)

      Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000007


      The system log refers to a segmentation fault.


      Reader never gets far enough to issue its own error message.


      On this computer, I have been using every release of Adobe Reader since version 9-something without incident -- up to, and including, 10.1.2.  Reinstalling has not solved the problem.  It just seems that 10.1.3 wasn't so much "released" as that it escaped prematurely.