Has anyone found a cause for frequent Adobe Reader crashes with version 10.1.3 on a Mac with OS X 10.6.8?
The issue has been reported in the Acrobat forum but I haven't seen it mentioned here.
For me, the problem occurs about every third time I try to open a file -- sometimes it will occur five times in a row and sometimes I can open several files before the problem recurs. It almost always happens just after the Adobe splash screen goes away and the file starts to load. Sometimes I will see the first page of the document before the spinning beach ball of doom indicates that things are about to go horribly wrong. When I try to reopen the file that caused the crash, it usually opens the second time. Neither file size nor content seem to be a factor.
The crash report (as with everyone else's who's reported the problem) shows:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000007
The system log refers to a segmentation fault.
Reader never gets far enough to issue its own error message.
On this computer, I have been using every release of Adobe Reader since version 9-something without incident -- up to, and including, 10.1.2. Reinstalling has not solved the problem. It just seems that 10.1.3 wasn't so much "released" as that it escaped prematurely.
I don't have that issue with an up to date Mac OS X.7.4. Try a new user. If it works, then you have a corrupted preference file. If it still doesn't work then get the Onyx utility. Have it remove all your cache's, then restart and see if that helps.