4 Replies Latest reply on Jul 16, 2012 12:59 AM by station_two

    Program won't load due to external drive failure

    holbrookp Level 1

      I thought I was doing a smart thing when my laptop began getting a little too full by setting up the installation of Photoshop to use a Seagate hard drive as my preferences and scratch disk, with my computer's drive as the second choice. Now the Seagate has failed and Photoshop won't load! I get error messages saying the preferences file is missing and the loading terminates.

       

      How can I fix this? I have a new drive, 1.5 terabytes, which I would still like to use for that. It's drive F, the old one was drive E. So I cannot rename the F to E, unless there's something I don't yet understand.

       

      I just hope I won't have to completely reinstall the program. Any advice?