22 Replies Latest reply: Jul 21, 2012 9:56 PM by Noel Carboni RSS

    Photoshop CS6 keeps randomly crashing

    RedOB1

      I bought CS6 upgrade from CS5 this week but it keeps randomly crashing I mainly use CS6 for digital art with my wacom intuos tablet. I have never had this problem with CS5 and I have a decent spec PC with 8 GB Ram and a quadcore CPU so I dont understand why this is happening. In the preferences menu I have save in backround and automatically save information every 10 minutes options checked. But the ironic thing is that when I have been drawing a long time and Photoshop crashes and when I reopen CS6 there is no recovery file and the origional file hasnt been updated with auto save. I have 7 different versions of a particular digital painting I have been working on but CS6 only saved 2 recovery files from the 7 versions and has crashed atleast 16 times between my work. I have CS6 updated to the latest version from online update but the problem still persists. Can anyone offer me any advice?

        • 1. Re: Photoshop CS6 keeps randomly crashing
          the_wine_snob Community Member

          I did not notice your OS, or whether you are running the 32-bit, or 64-bit version of PS. That info might help.

           

          I also did not notice mention of any error/warning dialog messages. Were there any?

           

          If on Windows, go to Event Viewer, and look in both System and Applications, and at the time of a crash. Do you see any warning, or error messages at that time? Open each, read, and if there is a link, follow ALL of them. It is likely that one will be helpful.

           

          Good luck, and please let us know a bit more.

           

          Hunt

          • 2. Re: Photoshop CS6 keeps randomly crashing
            Noel Carboni Community Member

            Someone else was reporting they weren't seeing Auto-Save work when the scratch drive is anything other than their system drive.  What are your scratch settings?

             

            -Noel

            • 3. Re: Photoshop CS6 keeps randomly crashing
              RedOB1

              I am using Windows 7 Home Edition 64bit and I am getting this problem with both the 32bit and 64bit versions of CS6, I kinda made a mistake in saying that CS6 crashes what I meant to say is that it keeps randomly closing while working on a painting. (I always get crashing and closing mixed up sorry) basicly the message that appears when it is about to close says "Photoshop has stopped working" with the option to close the message, and when I click the close button the whole program closes.  And I have my C: drive as the scratch disk which is the main drive in my PC

              • 4. Re: Photoshop CS6 keeps randomly crashing
                Noel Carboni Community Member

                That's actually a crash.

                 

                You might want to go into your Windows Event Logs and see what's being saved there.  Usually there's more specific information about what went wrong.

                 

                Click Start, type event into the search box, and click View Event Logs when it comes up.  Navigate into Windows Logs > Application, and look for entries that have red Error indications coincident with the "stopped working" incidents you've seen.  It might be useful if you'd copy the details out of one of those and put it up here.

                 

                Also go into the Windows Logs > System section and look for errors there.  Your system will track, for example, if it's experiencing disk errors.

                 

                -Noel

                • 5. Re: Photoshop CS6 keeps randomly crashing
                  rsbjsb Community Member

                  I have this problem and follwed to the red error details: Log Name:      Application Source:        Application Error Date:          7/19/2012 12:46:40 PM Event ID:      1000 Task Category: (100) Level:        Error Keywords:      Classic User:          N/A Computer:      Ramona-HP Description: Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045 Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a Exception code: 0x40000015 Fault offset: 0x00000000000761c9 Faulting process id: 0x14a4 Faulting application start time: 0x01cd65da5e3a1967 Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll Report Id: 13889778-d1d2-11e1-bef5-00038a000015 Event Xml:           1000    2    100    0x80000000000000        60784    Application    Ramona-HP            Photoshop.exe    13.0.0.0    4f61c045    MSVCR100.dll    10.0.40219.1    4d5f034a    40000015    00000000000761c9    14a4    01cd65da5e3a1967    C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe    C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll    13889778-d1d2-11e1-bef5-00038a000015 

                  • 6. Re: Photoshop CS6 keeps randomly crashing
                    Noel Carboni Community Member

                    Rsbjsb, what were you doing at the time of this crash?

                     

                    Have you tried removing all plug-ins you have added (and making sure the Extra Plug-ins Folder setting is cleared) to see if the problem is avoided?

                     

                    Are your drivers (e.g., display driver) up to date?

                     

                    Since the faulting module is a Microsoft visual C++ library (MSVCR100.dll), your crash report is not a particularly strong indication of anything in particular that could be wrong.  Code 0x40000015 is a fatal exit in a library module; I'm not sure it tells us much.

                     

                    -Noel

                    • 7. Re: Photoshop CS6 keeps randomly crashing
                      Chris Cox Adobe Employee

                      Most likely causes would be a third party plugin or a driver.

                      • 8. Re: Photoshop CS6 keeps randomly crashing
                        rsbjsb Community Member

                        I am trying noise ninja...it's worked in the past...

                         

                        I can remove all plug- ins..but what is the extra plu-ins folder and where 

                        is the setting? thanks for your help

                        • 9. Re: Photoshop CS6 keeps randomly crashing
                          rsbjsb Community Member

                          thanks...I have a lot of third party plugins...do I delete all  of them and

                          start redoing them ? thanks for your response...

                          • 10. Re: Photoshop CS6 keeps randomly crashing
                            Chris Cox Adobe Employee

                            Just put a  ~ in front of the plugins folder name, then relaunch Photoshop. That'll prevent the plugins from loading.

                            • 11. Re: Photoshop CS6 keeps randomly crashing
                              Noel Carboni Community Member

                              You could temporarily move the entire contents of your Plug-ins folder to another place (i.e., clear it out entirely).

                               

                              For 64 bit Photoshop that would be here:

                               

                              C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins

                               

                              Put them (temporarily) in a completely different place, as Photoshop will enumerate things in all subfolders of the above.

                               

                              Keep in mind that some plug-in installers actually add stuff to the Photoshop main area itself, so if the above doesn't yield success you might have to remove Photoshop, clean up all plug-ins, then reinstall and install your plug-ins one by one, methodically testing for the recurrence of the problem as you go along.

                               

                              -Noel

                              • 12. Re: Photoshop CS6 keeps randomly crashing
                                rsbjsb Community Member

                                Chris...thank you, but where do I find that symbol? thanks again  Ramona

                                 

                                 

                                In a message dated 7/19/2012 1:30:57 P.M. Mountain Daylight Time, 

                                forums@adobe.com writes:

                                 

                                Re:  Photoshop CS6 keeps randomly crashing

                                created by Chris Cox (http://forums.adobe.com/people/Chris+Cox)  in 

                                Photoshop General Discussion - View the full  discussion

                                (http://forums.adobe.com/message/4568111#4568111)

                                • 13. Re: Photoshop CS6 keeps randomly crashing
                                  amy.malanga Community Member

                                  I keep having this same problem. I have narrowed it down to the moment that I go to use the keyboard shortcut to change the background and forground colors (spacbar+x) instead of changing the background to forground it changes them both to white and then crashes. When I open Photoshop back up the forground color is green.

                                  • 14. Re: Photoshop CS6 keeps randomly crashing
                                    Community Member

                                    amy.malanga wrote:

                                     

                                    …the moment that I go to use the keyboard shortcut to change the background and forground colors (spacbar+x)…

                                     

                                    What's wrong with using just the X key, as per the documentation?     Why the Spacebar? 

                                     

                                     

                                    Admittedly, ideally an application should never, ever crash…

                                    • 15. Re: Photoshop CS6 keeps randomly crashing
                                      Community Member

                                      rsbjsb wrote:

                                       

                                      Chris...thank you, but where do I find that symbol?…

                                       

                                      Ramona,

                                       

                                      To type the tilde ~ press the key right below the Escape key in your keyboard + Shift. 

                                       

                                      Apple_keyboard_tilde.png

                                      • 16. Re: Photoshop CS6 keeps randomly crashing
                                        rsbjsb Community Member

                                        Gee - I had looked all over!  ok, I added that symbol to  the plugins and

                                        PS 6 started fine.  Then I took the symbol out and  restarted PS6 and the

                                        noise ninja worked fine.  I had also updated a couple  of drivers.  so THANK

                                        YOU!

                                        • 18. Re: Photoshop CS6 keeps randomly crashing
                                          rsbjsb Community Member

                                          Noel, I did move the plug in folder to another location - but  when I

                                          restarted the computer, then restarted ps6 the plugins were back - in  both

                                          places! Darnest thing...but seemed to clear whatever error I had.   thanks for

                                          the help. I also updated the drivers per discussion...thanks again,  Ramona

                                          • 19. Re: Photoshop CS6 keeps randomly crashing
                                            Noel Carboni Community Member

                                            Mysterious appearing / disappearing files is not something to just shrug your shoulders about.  Computers do not just move plug-in files around on their own.

                                             

                                            Either you caused it by an operation you did (or didn't do) inadvertently, you're not looking at what you think you're looking at (e.g., you're looking at the 32 bit area instead of the 64 bit area), or something's VERY wrong with your system.  I certainly wouldn't let something like that go without getting to the bottom of why you're seeing something you shouldn't be seeing.

                                             

                                            Details matter.

                                             

                                            -Noel

                                            • 20. Re: Photoshop CS6 keeps randomly crashing
                                              rsbjsb Community Member

                                              ok I will work on this...thanks again

                                               

                                               

                                              In a message dated 7/19/2012 4:29:46 P.M. Mountain Daylight Time, 

                                              forums@adobe.com writes:

                                               

                                              Re:  Photoshop CS6 keeps randomly crashing

                                              created by Noel Carboni (http://forums.adobe.com/people/Noel+Carboni)  in

                                              Photoshop General Discussion - View the full  discussion

                                              (http://forums.adobe.com/message/4568633#4568633)

                                              • 21. Re: Photoshop CS6 keeps randomly crashing
                                                rsbjsb Community Member

                                                Dear Noel, thank you for the advice. After I updated the  drivers  I

                                                started researching my third party plugins and found an update  for noise ninja to

                                                stop it crashing ps6. Are you the prodigital owner? I thought  I"d buy the

                                                star program to support your efforts.  Again, really appreciate  your help.

                                                regards

                                                 

                                                 

                                                In a message dated 7/19/2012 4:29:46 P.M. Mountain Daylight Time, 

                                                forums@adobe.com writes:

                                                 

                                                Re:  Photoshop CS6 keeps randomly crashing

                                                created by Noel Carboni (http://forums.adobe.com/people/Noel+Carboni)  in

                                                Photoshop General Discussion - View the full  discussion

                                                (http://forums.adobe.com/message/4568633#4568633)

                                                • 22. Re: Photoshop CS6 keeps randomly crashing
                                                  Noel Carboni Community Member

                                                  You're welcome.  Yes, ProDigital Software is my company, thanks.

                                                   

                                                  -Noel