3 Replies Latest reply: Jul 23, 2012 12:53 PM by Alec Molloy RSS

    Cannot view entire directory of mapped network drive

    DoubleUPC

      I have 2 users that are having issues viewing our entire directory of a mapped network drive. The user creates a PDF and then chooses to save it in Adobe, when the dialog box pops up asking where to save, they view our mapped network drives and are not able to look beyond a certain amount of folders located inside of that mapped network drive. We have tons of folders in the drive. Users are able to see different folders but only up to a certain folder then the rest are not being shown. The number of shown folders always changes as well. Any ideas as to why this is happening? Is there a setting to change that will allow our users to view all of the folders located on that network drive? Our users are using the workaround of saving the PDF on their desktop and manually cutting and pasting the document into its respective folder under the mapped network drive.

        • 1. Re: Cannot view entire directory of mapped network drive
          Alec Molloy Adobe Employee

          Have you tried opening up the save dialogue and waiting for a while? It might be that your network connection is just slow and taking a while to load up. What happens when you try to access the drive from other programs?

          • 2. Re: Cannot view entire directory of mapped network drive
            DoubleUPC Community Member

            Alec, thank you for your response. I was able to replicate this issue with the same mapped drive using the Paint app. Based on some findings, my educated guess would be that our directory structure is so large that the "Save as" dialog box cannot display all of the drives' contents. I am able to replicate this issue on my PC, using Adobe Standard, and Paint. I have tried waiting to see if they show up, refreshing the folder, cancel and trying to save again = all resulting in showing limited amounts of folders. More/less folders do not appear after I do a refresh, if it were taking long to load the rest of the folders, I would at least be able to see more of the folders after a refresh, right?

            • 3. Re: Cannot view entire directory of mapped network drive
              Alec Molloy Adobe Employee

              I think you would, but as you can replicate the problem with other programs, I would take a look at your server connection—this isn't a problem related to your computer's software.