This could be the result of timing and the action assigned to the Click Box. For example, if the Click Box is timed to pause the slide at perhaps four seconds and the action is configured to simply "continue", if you press the shortcut at the two second mark, the Click Box carries out its action and continues, but pauses at the four second mark. In this case, you would need to press the shorcut again after the pause.
The bottom line is to check the action and the timing.
Can you post screen captures of the Click Box properties and the Timeline for the slide?
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Sorry to say we are not able to reproduce the issue reported by you.
Can you send us the project for investigation, it will give us more info for debugging the issue.
Mail the project or sample set of slides where issue is occuring to below mail id.
I'm having the same problem. This is on a project that was created in 5, where the keystroke worked fine. Now in 6 it doesn't. I deleted the click box, and then recreated it, and it still doesn't work. It's fine in preview, but not when running in IE (I haven't tried other browsers).
Has anyone found a solution?
Same problem. CP6 for Windows. Building software demo with slide containing a click box with "Enter" as shortcut to simulate user input. If I preview from that slide, it works. If I preview from any previous slide, the faulty slide plays (I can see it advance and pause on the scrollbar), but will not accept ANY keyboard input. I have changed shortcuts, but the slide is dead to all input. Clicking anywhere on the slide activates it so that it will accept the shortcut. However, that is not the input that I need.
Works perfectly in 5.5. Am dreading the prospect of recreating several projects since there is no way to roll back from CP6.
I would be happy to use an object other than a click box, but can't figure out an alternative. I need the slide to pause and then advance to the next slide when the user to presses "Enter."
OK, I know how to work around this, but it is bizarre. My problem is going from a slide with a click box to a slide that requires a keyboard shortcut. That combination doesn't work for me together in CP6. The keyboard input on the second slide is ignored. After much grief, I found that the problem was caused by the interaction with the previous slide with the click box. Through trial and error, I discovered that the keyboard shortcuts only work on the second slide IF I completely cover the click box on the previous slide with an object such as a text box. An empty, transparent text box works fine. The text box must be above the click box on the timeline. Unfortunately, the hand cursor does not display--but the actions work.
This makes no sense to me, but it does work. I have the same issue with TEB's. I do not have this problem in 5.5. It has to be a bug in 6.0.