1 Reply Latest reply: Jul 24, 2012 3:06 PM by David__B RSS

    Steps to Deactivate Creative Cloud:

    Rock247 Community Member

      Hi All,

      Here is the steps to deactivate your Adobe creative Cloud, please contact Adobe Customer Service for more assistance.

      Issue:

       

      Launching a subscription or Creative Cloud products results in the error, "Maximum Activations Exceeded."

       

       

      Solution 1: Deactivate previous machines

       

      The error indicates that you have already activated this membership on two machines and you are attempting to activate it on a third.  Deactivate one of the previous machines before proceeding.  If you have access to the previously activated machines, choose Help > Deactivate within the application.  Alternatively, you can deactivate all previous machines by following the steps below.

        •  
            Launch the Adobe product.

       
        At the Maximum Activations Exceeded screen, click Continue.

       
        On the Sign In Required screen, click Sign In.

       
        Enter your Adobe ID associated with your membership and click Sign In.

       

      A Thank you screen appears after activating.  If any of the following errors occur, follow the steps listed.