3 Replies Latest reply on Aug 2, 2012 2:30 PM by fredfred```1

    License probem

    fredfred```1

      Hi,

       

      I licensed my digital editions when trying it out by seleecting this computer only.  Download two of my e-books from Google Play, thought great I now want to use this product.

       

      I then installed ADE on my second computer and used by Adobe ID to authorize.  Tried to download the books I had looked at earlier and got the following message:

       

      Error getting license

      Error E_GOOGLE_DEVICE_LIMIT_REACHED

       

      Thought no problem, went back to my 1st PC deleted the two Google Play E-books and authroized this version of ADE.  Tried to download the same books and got the same message:

       

      Error getting license

      Error E_GOOGLE_DEVICE_LIMIT_REACHED

       

      Is there a way via support to get them to reset the account as I have paid for the books and now want to read them via ADE rather than Google Play web reader

       

      Thanks