Here's a left-field idea: Is it somehow possible that you're opening a thumbnail image associated with the file rather than the file itself? (I suppose probably not, as a thumbnail wouldn't be layered...).
If Fireworks is "automatically" resizing and resampling the image, when does it happen: when you close the file, or when you reopen it? (And have you verified the pixel dimensions within the Windows operating system before and after?) It's really hard to imagine such a process happening automatically within the application.
Are the dimensional proportions of the file being retained? (From your example, it appears not: 600 by 400 does not reduce proportionally to 16 by 15.) Or do the files always reduce to a single size?
What if you save the files to a new location and/or use Save As? Does the same problem occur?
Excellent questions! Thanks for your left-field ideas - this is a left-field issue!
They seem to resize when closed but even if they are simply opened and closed without any changes and thus without actually saving. They do seem to always go down to the same size (not in proportion) and would be too small even as thumbnails (that was a good thought though).
It may be indirectly due to Fireworks and be some combination of the operating system and/or other applications she may have installed such as Snag-It because a full uninstallation and installation of Fireworks takes care of the issue. It has happened twice and here's hoping it does not happen again.
Saving the files as new files does not seem to help - she'll take her screenshots, paste them into Fireworks and then save the file to a remote server. I can open them from the server or take a copy locally, both result in the miniscule image after closing them. But only with her files. We have images from four other SMEs that don't do this "thing".
If it happens again, I will more carefully observe the particulars you asked about.
Thank you for your time and food for thought - I like left-field ideas - that's how we create new things in this world! =)
Oops, I clearly have two Adobe IDSs! I am also thorsweb and that is from way back in 1999! =D
Boy, this is very odd. Is it happening only on screenshots? Is she taking them at 72 dpi and are you viewing at the same resolution? But if a reinstall takes care of it, that wouldn't be it....hmmm, thinking here:-) I have never seen such a thing (another old timer here)
Okay, I think I have found the issue although I can not understand why this is happening only to one person's files (keep in mind that I have been using Firewworks since 1999).
If I open her images they look fine. But when I export them to PNG-8 they get tiny. This has now been happening for a few years and it only happens with one or two of our SMEs.
BUT . . . what I did today, after being faced with this again, was to use the Export Wizard. When I finally get to the wizard's Image Preview dialog and then select the File tab, the scale is set to 15% and not a default of 100%!
So, in effect, all of her images are acting like they are being exported with a custom preset - only I don't have any presets like that!
Other SME images are fine, even when worked with within a minute of working with the ones giving problems. Same exact processing on my part, all look fine in my preview, except for the ones in question once exported.
Why they have some hidden metadata saying to scale them is beyond me (and her images behave badly for another MMD who is in another state from me)!
I may not know why, but now I can at least export them to a normal size.
The instructions are in my post above:
use the Export Wizard. When I finally get to the wizard's Image Preview dialog and then select the File tab, the scale is set to 15% and not a default of 100%!
Try doing the same with your image,
ahh, you're not a real question! you're spam! dummy me . . .