4 Replies Latest reply on Jul 25, 2012 9:47 AM by beermugNY

    flash player 11.3.300.265 wont install in firefox




      I just recently got an update message on my computer for updating the Flash player, which i did. I then looked at the Flash player control panel and it showed that version 11.3.300.265 is installed for Active x and plug-in browsers. However, when i enter each browser [ i have Chrome, Opera,Firefox, and IE9], and access the Adobe check Flash player version link, Chrome, IE9 ,and Opera browsers show the current version installed. Firefox shows 11.3.300.262, so even though the installation said updated successfully, it did not update to 11.3.300.265


      Is there a way to correct this ??  Thanks




      My computer details:


      Windows7 Ultimate 64 bit installed ver 6.1 build 7601 serv pack 1



      Browsers installed:


      IE9 32 bit ver 9.0.8112.16421 

      Firefox 14.0.1

      Opera 12.00

      Google Chrome 20.0.1132.57m


      Flash Player installed [according to www.adobe.com/software/flash/about/


      version 11.3.300.262  in Firefox


      version 11.3.300.265 in IE9, Opera, Google Chrome

        • 1. Re: flash player 11.3.300.265 wont install in firefox
          pwillener Level 8

          There are three different versions of Flash Player on the Windows platform:

          1. Flash Player ActiveX for Internet Explorer
          2. Flash Player plugin in Chrome, which comes preinstalled with Chrome
          3. Flash Player plugin for all other browsers, like Firefox, Opera, etc.


          So you do have to run two installers if you run IE and other browsers.


          Download the plugin installer from http://get.adobe.com/flashplayer/otherversions/ or wait until the auto-updater updates the Firefox plugin.


          I have a long time ago requested that the two installers are combined, but so far that has not happened.

          If you are in favor to combine the installers, vote for it at https://bugbase.adobe.com/index.cfm?event=bug&id=2945082

          • 2. Re: flash player 11.3.300.265 wont install in firefox
            beermugNY Level 1

            Hello Pat:


            I had already run the flash player install in each browser individually

            earlier today.  I just tried the link that you sent for "flash player

            for other browsers".  The result of the "adobe flash check version is

            still the same"


            "You have version 11,3,300,262 installed"


            So, it must be something else in particular about the Firefox browser

            that is preventing the update to 11.3.300.265


            I did run the check version again in Opera browser and it did say "You

            have version 11,3,300,265"


            Thank you for your prompt reply and  please let me know when a possible

            solution is found.




            Ed Gelpern

            • 3. Re: flash player 11.3.300.265 wont install in firefox
              pwillener Level 8

              This is a bit weird; that Opera shows build 265 and firefox 262...


              Can you tell me what file you have in C:\Windows\system32\Macromed\Flash?


              Also, can you post the contents of the FlashInstall.log file in that same folder?

              • 4. Re: flash player 11.3.300.265 wont install in firefox
                beermugNY Level 1

                folder C:/windows/system32/macromedia/flash  contains the following

                files when viewing in Windows Explorer


                Flash64_11_3_300_265.ocx                            7/23/12    ActiveX

                Control    12,159kb


                7/24/12    Text Document              33kb

                FlashUtil64_11_3_300_265_ActiveX.dll        7/23/12    Appl

                Extension           501kb

                FlashUtil64_11_3_300_265_ActiveX.exe       7/23/12    Application       


                FlashUtil64_11_3_300_265_Plugin.exe          7/24/12    Application   


                NPSWF64_11_3_300_265.dll                        7/24/12    Appl

                Extension      12,026kb


                I have "show hidden files, folders, and drives" enabled, in my windows

                explorer file system.


                The FlashInstall.log is attached to this email. Please find it above.



                *note: i don't know if this is of any importance. When i tried to attach

                the log file, i had to locate the windows/system32/Macromedia/Flash

                folder of course. When it displayed the contents of  that folder, i

                noticed other files in addition to what is listed above. They are the



                FlashPlayerTrust                                            9/09/11

                Flash32_11_3_300_257.ocx                         6/13/12    ActiveX

                Control    9,065kb

                Flash32_11_3_300_265.ocx                         7/23/12    ActiveX

                Control    9,068kb

                Flashplayer.xpt                                              7/24/12   

                Xpt File                        1kb

                FlashPlayerUpdateService.exe                      7/24/12   

                Application               245kb

                FlashUtil32_11_3_300_257_ActiveX.dll     6/13/12    Appl Extension   


                FlashUtil32_11_3_300_257_ActiveX.exe    6/13/12    Application       


                FlashUtil32_11_3_300_265_ActiveX.dll     7/23/12    Appl Extension   


                FlashUtil32_11_3_300_265_ActiveX.exe    7/23/12    Application       


                FlashUtil32_11_3_300_265_Plugin.exe       7/24/12    Application       



                5/07/10    Text Document           36kb


                Thanking You Again




                Ed Gelpern