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Hi DougQ and welcome to our community
I'm assuming you are recording in Demo mode? You might want to try the following test. Fire up Windows Notepad, then use Captivate to record it. Just do a couple of things such as clicking File and Save As. End the recording and save it. Look at the resulting Captivate. Does this have Captions that were automatically added? If so, the auto caption would appear to be working correctly. If not, there may be something else to try.
Assuming the Notepad test works, this would seem to indicate the application you are recording isn't presenting things so that Captivate can understand them. (hey, it happens!)
Anyway, give that a go and keep us posted on how you fare... Rick
Hi Rick tried it and it didn't I had already tried it in IE assuming that would work ? any other things I could try?
You might try resetting your Captivate preferences file. Sometimes that fixes things. I've never known it to specifically address the issue you are having, but hey, it's worth a shot!
To reset the file, close Captivate. Now open Windows Explorer and navigate to the following location:
?DriveLetter?:\Documents and Settings\?UserName?\Application Data\Adobe\Adobe Captivate
*NOTE: ?DriveLetter? will be whatever drive you have Captivate installed on. ?UserName? will be however you logged into your PC.
If you don't see this location or files, it's probably because Windows is “helping you out” and hiding them from you. To fix that, click Tools * Folder Options * View tab and ensure you are Showing hidden files and folders as well as DE-selecting the Hide extensions for known file types and Hide protected operating system files.
Rename or Delete the file you should find in this location. The file is labeled captivate_v30.dat.
Restart Captivate and give it a try.
Beyond that, I'm unsure as to exactly why Captivate wouldn't automatically insert captions. Unless for some reason it was improperly installed. But in that case, I'd think other symptoms would present themselves.
hi no luck with that thanks anyway, i installed a demo of ver 2 and didn't remove it first so it may be this causing the problem I have removed it now (v2) and it still doesn't work (V3). Will uninstall and reinstall v3 next week as I'll need the code from my IT dept.