3 Replies Latest reply: Jul 30, 2012 5:16 PM by oroboros777

SWF not clickable in some computers

me@jscampos.com Jul 25, 2012 9:32 PM

Hi People,

I have a problem but I don't really have that much information about it, I have this site:

http://labs.jscampos.com/D3-Demon-Hunter-DPS-Calculator/

In there I have a feedback form, and out of 20k people around 200 feedbacks I have gotten some in whicn people tell me that they can't click anywhere, nothing is clickable, it comes from all browsers but I don't know which player version.

I don't really have that much information but any feedback on issues related would help.

Regards!

Jose Campos

1. Re: SWF not clickable in some computers

komal harkut Jul 30, 2012 12:02 AM (in response to me@jscampos.com)

Can you please provide details about the sdk and versions you are using?
If you are using old sdk, try updating it to new one and then check.That might help.
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2. Re: SWF not clickable in some computers

me@jscampos.com Jul 30, 2012 10:42 AM (in response to komal harkut)

Hi, I'm using the SDK 4.6
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3. Re: SWF not clickable in some computers

oroboros777 Jul 30, 2012 5:16 PM (in response to me@jscampos.com)

My guess would be this very small % of people don't realize you have to click the DONE button first. Make this button pulsate, and perhaps the complaints drop off. 1% of your users being a bit slow is certainly well within believable limits.

That or - alternative wild speculative guess - they are using very old versions of the flash player.
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