2 Replies Latest reply: Jan 21, 2013 9:23 AM by gdborek RSS

    Scanner doesn't allow setting color format. Switching to 'Show Scanners's Native interface' mode!

    christopher confused Community Member

      Cannot scan in B&W (Custom Scan) with Hide Scanner's Native Interface set without the following error "Scanner doesn't allow setting color format. Switching to 'Show Scanners's Native interface' mode!" and Native interface appearing after which I can scan using the Native interface. Can scan in greyscale and color without the Native interface.

      Basically i want to scan with just the Acrobat interface instead of the extra step of Scanner's Native Interface for B&W.

       

       

      OS:             Windows 7 64bit

      App:            Adobe Acrobat 9.0.0 to 9.4.0 standard

      TWAIN:        Fujitsu Twain 9.21.1013 and  9.21.1202

      Scanner:     Fujitsu fi-6130dj

       

       

       

      Okay two really stange things

      1. Greyscale and Color (Custom Scan or preset ones) work.

      2. This is occuring in 3 PCs. A fourth PC I can scan in B&W NOW BUT it was giving me the same error and i upgraded TWAIN and Acrobat from 9.0.0 to 9.1.1 and played with the settings and somehow it works. I just havent been able to replicate this with the other PCS. All the PC are extactly the same Hardware and software wise.

       

       

      any help or suggestion as i have tried every combination and uninstall and reboot etc.

       

      thanks in advance

      Chris