3 Replies Latest reply: Mar 26, 2013 5:41 PM by Gray Susan RSS

    eLearning Suite Subscription Upgrade

    Gray Susan Community Member

      Does anyone have the eLearning Suite subcription?  I'm having difficulty upgrading from 2.5 to 6.  I was told when I subscribed that it would upgrade then new versions were released.  Mine hasn't and when I contacted Customer Service earlier this week I was told to use the normal upgrade process from the website and it would recognize my subscription and upgrade.  I tried that last night and it kept asking for a charge card.  When I contacted Customer Service last night I was told that subscriptions didn't upgrade and that isn't what I was told when I subscribed.

       

      Anyone else out there have a subscription and have it upgrade?  I'm not a real happy camper right now.  I know in a recent video I watched about the Creative Cloud they said that it would upgrade for subscribers.

       

      Any help is appreciated.

      Susan