2 Replies Latest reply: Jul 30, 2012 11:04 AM by Frustrated in AZ RSS

    Adobe DMS Problem

    LEW52

      I downloaded books from the local library using a kobo reader. I needed to reset the kobo reader and lost all books. I went to download them again and forget the id for the library dms and created a new account. Then I was unable to download the books as I had two id's. How do I delete one account.

        • 1. Re: Adobe DMS Problem
          MichaelKazlow ACP/MVPs
          • 2. Re: Adobe DMS Problem
            Frustrated in AZ Community Member

            The way ADE works, it links the ebooks to the computer and to the ID you

            used when you downloaded them.  You cannot use the second ID and get at

            those ebooks downloaded with the first ID.

             

            You can deauthorize your computer under your second ID and then reauthorize

            it under your first ID, but if the ebooks had to be reloaded to your

            computer, this might not work.  If they're library ebooks, I'd wait until

            the loan period expired, delete the ebook from the ADE library using your

            computer's utility programs (since you can't use it anyway), and then check

            out the ebook with your new ID.  I know that process works.

             

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