0 Replies Latest reply: Aug 7, 2012 8:32 AM by Brett N RSS

    FAQ: What information should I provide when posting, or What do you need to know to solve my issue?

    Brett N Adobe Employee

      When asking a question on the Premiere Elements user-to-user forums, you can make it easier for folks to help you by proactively providing the answers to the following questions:

       

      • What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 9 with the 9.0.1 update).
      • Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
      • What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac".
      • What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
      • If you are getting error message(s), what is the full text of the error message(s)?
      • What were you doing when the problem occurred?
      • Has this ever worked before?
      • What other software are you running?
      • Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
      • Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?

       

      Screenshots and sample movies are often very useful in showing exactly what you're seeing, and can thus make getting an answer faster and easier. FAQ: How do I capture and post a screen shot or video?

       

      Also, please do everyone a favor and check the Premiere Elements FAQ list and also do a quick Premiere Elements Community Help search to see if your question has been addressed already.