3 Replies Latest reply: Aug 1, 2012 1:51 AM by tim.hughes RSS

    App doesn't want to be updated for content in iPad3-quality

    Neele Meier Community Member

      Hi,

       

      we built an app with Viewer Builder V18 and published two folios in our app (It was bulit with tools v18).

      For our third folio we build an iPad2-folio and an iPad3-folio. It works fine.

      We updated our app (Viewer Builder V20) in itunesconnect. Now you can get an update in the app-store.

      Yesterday we published both versions of the third folio.

       

      On an iPad2 it works fine. On an iPad3 the user gets the iPad2-version. The user doesn't get an information to update the app.

      After updating the app the iPad3 shows the iPad3-content.

       

      Now we update our tools (V20) an build the stacks for the iPad3-version again. We aktualize the iPad3-folio in the app.

      We have the same result. On an iPad3 the user gets the iPad2-version. The user doesn't get an information to update the app.

      After updating the app the iPad3 shows the iPad3-content.

       

      What do we have to do that the iPad3-User gets the information that he has to update the app?

       

      Thanks for your ideas,

      Neele