3 Replies Latest reply on Aug 1, 2012 1:51 AM by tim.hughes

    App doesn't want to be updated for content in iPad3-quality

    Neele Meier Level 1

      Hi,

       

      we built an app with Viewer Builder V18 and published two folios in our app (It was bulit with tools v18).

      For our third folio we build an iPad2-folio and an iPad3-folio. It works fine.

      We updated our app (Viewer Builder V20) in itunesconnect. Now you can get an update in the app-store.

      Yesterday we published both versions of the third folio.

       

      On an iPad2 it works fine. On an iPad3 the user gets the iPad2-version. The user doesn't get an information to update the app.

      After updating the app the iPad3 shows the iPad3-content.

       

      Now we update our tools (V20) an build the stacks for the iPad3-version again. We aktualize the iPad3-folio in the app.

      We have the same result. On an iPad3 the user gets the iPad2-version. The user doesn't get an information to update the app.

      After updating the app the iPad3 shows the iPad3-content.

       

      What do we have to do that the iPad3-User gets the information that he has to update the app?

       

      Thanks for your ideas,

      Neele