0 Replies Latest reply: Jul 31, 2012 8:07 PM by Lisa_Donohoe RSS

    Image links in InCopy are losing their Path

    Lisa_Donohoe Community Member

      Hello.

       

      I have a client that is using InCopy on a document accessed by a team of writers/designers, and they use Adobe Drive to access and maintain the links.

       

      The problem is that one of the team finds that each time she opens the file, the link to the images in the banner on the master page is dropped. It doesn't show an icon as missing or amended. If you click on the link and look at the Link Info it will show all info as OK, except the Path is missing. When she saves the file back to the server and/or generates a PDF, the link image just shows up as a grey box.

       

      I have asked the client to reset her preferences, and this did not make a difference.

       

      I have also asked her to check that the Path Info was selected to be shown under Panel Options, and again, this was ok.

       

      There are several people in the one office using this system, and she is the only one that is having this problem, so I am assuming (dangerous as that is) that it is a problem with her InCopy and/or settings.

       

      Can anyone make any suggestions what might be causing this, and possible solutions?

       

      Regards,

       

      Lisa.