4 Replies Latest reply: Aug 1, 2012 12:04 PM by IanGordon RSS

    Unable to create shared folder?

    IanGordon

      I'm working on a Mac in a design studio and we're trying to test the "Publish for Shared Review" feature. I think it will be quite beneficial, but I need to prove it to my boss first. I tried it out by first publishing to acrobat.com and that worked fine. The problem is they'd rather host the files internally.

       

      So, I tried creating a folder on our network and I got errors talking about SMB versus Apple protocols. I involved my tech guys at that point and they showed me how to launch the server with a proper SMB address. Now the error I'm getting simply says "Status: Unable to create shared folder". We checked the address over and over and it simply wont create the folder.

       

      Any ideas?

        • 1. Re: Unable to create shared folder?
          AmbooS Adobe Employee

          Ensure that you have write permissions on the folder at the server where you are trying to initiate the shared review.

          • 2. Re: Unable to create shared folder?
            IanGordon Community Member

            Thanks for your response. I do have write permissions. I actually chose this server because my entire team already has read/write permissions already.

            • 3. Re: Unable to create shared folder?
              AmbooS Adobe Employee

              Can you please answer a few questions:

              Did you mount the server where you are trying to create the review? Can you elaborate the exact steps you did? Also, what is your Mac version, Acrobat version? Is the server running a Windows OS?

              • 4. Re: Unable to create shared folder?
                IanGordon Community Member

                I'll try my best. Yes I did mount the server where I'm trying to create the review. Its a common server that we all use quite often.

                 

                I opened the PDF and under the comment tab I select "send for shared review". I then select "automatically collect to my own server. I then select "network folder" as opposed to "web server folder". It then asks to either type the path or choose the folder. If I hit "choose" and try to navigate to it, I get an error saying it doesn't Apple File Protocol and I should use a server that supports SMB. This is where I asked my tech support to help. Apparently, the server is SMB and he gave me the address starting with smb://.

                 

                After entering that it pauses and then simply states "unable to create shared folder".

                 

                I'm running OSX 10.6.8 and Acrobat Pro 9. I believe the server is running a Windows OS.