I've been having the same issues off and on with CS6 for the past month now and it's a pretty serious issue. Not sure why more people aren't chimming in on this. It's cutting down my productivity at work tremendously. Is there a fix for this yet? I'm on a Win 7 (6.1) 64, i5-2400, 3.10GHz, with 8gbs

add another user to this. actually happening on all cs6 apps, photoshop, illustrator and flash. very frustrating. any one crack this?

yeah i'm finding this as soon as installed flash pro cs6, i use it at work and at home

and have the same issue, very annoying when using my cintiq too.

hope there's a patch to fix this issue soon.

having the same problem here
i'm using Flash cs6 on windows 7(64) i7  860 @ 2,80GHz , also using cintiq 15x

very frustrating bug, strongly reduces the affectivity of my work.

is there any solution yet from Adobe?

I still haven't found anything online and Adobe has yet to chime i on this

one. It's a big issue so I'm really surprised at the lack of attention they

are giving this.

Hello,

Just so that we are clear, do all keyboard shortcuts fail or some in particular? If there are any particular ones, could you please list them?

I am checking, because I tried shortcuts for Hand tool and Arrow Tool and they worked for me with Flash Pro CS6.

Thank you for your patience,

Suhas Yogin

In my case it's all the "single key shortcuts" that are failing after like one minute of using the program

"H" -hand
"v" - arrow
"Q" - transform

"B" - brush

"E" - eraser

and so on...

the shortcuts are working once i start the program, but after a minute or so, they stop reacting, also once i'm entering a graphic symbol, they will work again, but then fail within few seconds.

thanks in advance

and hope the issue could be solved soon.

All the shortcut keys stop working when this happens and this will just happen in the middle of working. I'll try to pay closer attension to what I do before it happens but honestlty it happens about 50% of the time I use Flash CS6 at work. I work at a game studio and we have new systems so it's most likely not the hardware. For me I'm usually just drawing then suddenly I'll go to grab the image to move it and the hand icon doesn't appear. The icon usually stays stuck to what ever it was  when it broke. Then I'll try all the shortcut keys and I'll have to reboot Flash if I want them back. Anyone else notice what they're doing when it happens?

yep me too - i haven't tried the other apps but all of the single key shortcuts in flash cs6 (from adobe cloud) do not work and i've installed it in the last 2 weeks (don't think they ever worked)

By the way i just notised that the single keys shortcuts crush only when i work with my cintiq (cintiq 15x by wacom)

when i work with a mouse or bamboo one pen, the shortcuts seem to be working fine.

it that the way the program behaves also with other users?

I'm having the same problem in all CS6 apps on Mac OS 10.8.1. The issue comes and goes. Holding shift no longer constrains proportions, option+drag doesn't copy, space bar doesn't give me the hand tool, etc. I have to do almost everything through menus, very slow and frustrating.

Since the CS6 install, I also get the exact same issue when I go back to work in CS5.5

I read elsewhere online that browser installs can effect this. Some people updated their Firefox and fixed it, some people updated Safari and Chrome for same effect. Also some said you have to quit your browser while using CS6.

I updated Firefox yesterday and it fixed the problem. Today it's back, in CS6 and CS5.5. So I don't know if the Firefox update fixed it, or if it was merely coincidence.

My "shift scaling" isn't working either. Hope it will come a fix soon...

Mine stop working too

Windows 7 Flash CS6

Even copy/cut/paste stop working in the code but only inside Flash.  In other apps they still work.  Really need a fix for this.

I found on another thread that some text editors can cause this behavior.  Sure enough, it seems that Evernote was the cause, I needed to remove it from the system tray in order to get my keyboard shortcuts back.

I was unable to toggle the actions window using the standard alt+F9 shortcut in Flash CS6 Professional (Mac).

Discovered that in OSX 10.8.2 in System Prefs/Keyboard the 'Use all F1, F2, etc. Keys as standard function keys' tick box was un checked by default.

Checking this option solved this particular problem.

Sorry, I know that's not 100% relevant to your question but it was driving me nuts, thought it might be useful anyway.

Not sure if this will be useful to anyone because this seems like the stupidest fix in the world, but I've just had the problem where default shortcut keys in CS6 were working erratically and/or not at all. 

Then I pressed Ctrl-Enter, the swf published, I closed the swf window and - magically - my shortcuts seem to work again, even on a restart!

Random I know, and probably won't work for all, but if it works for some that's something.

Wish Adobe staff would take more interest in acknowledging these sorts of  threads on their own forum and (better still) fixing the problem.

Same problem as most of you, my single key shortcuts didn't work at all. Ctrl + Enter as opa-opa said and *puf* they started to work O_o. Thanks mate

Yep I've been experiancing this same problem in Flash Cs6. This is pretty irratating because it disables the Spacebar hotkey which is the most used one. I need to restart every 3 minutes or so to continue. I have been using a Cintiq too if that's leading to the problem somehow?

I founds something very interesting. (and maybe a bandaid-solution for now)

The hot keys seem to stop working when 2 things happen:

1. The window of your document is NOT docked to the frame of Flash. So it's floating - not docked.

2. You click outside of the flash program.

When this happens your hotkeys break! I found that a quick fix is to dock your project to flash and the hotkeys will work again.

Also this addresses the reports of this bug happening when using a Cintiq. Since you're using another screen when you're using a Cintiq, but it's super easy to accidentally click the desktop and when the document is brought over to the cintiq screen it's usually undocked away from the main Flash window!

FOUND A TEMP solution!

if you would open any other NEW project and try a short cut there.. now tab back ur working project and see all the short cuts are back on!

do it like game code to save time!!!

Ctrl + N

Space

Ctrl + W

done!

now u can see u can use shortcut in ur project!

Hi, also frustrated when realised it's a bug and not my late-night flashing

So, I work mostly on Win 7 (64bit) in Flash and noticed a workaround to this really annoying bug - just minimize/maximize back Flash and CONTINUE working with the shortcuts back. I really don't know what's up with Flash that messes it up randomly.

Cheers!

We have the same shortcut problem in Flash CS6 update2. The publish workaround does the job, for now.

Please fix in next update ...

Same situation here. This is... annoying and becoming more obnoxious every minute. Please fix it. Soon, if possible.

I'm having the same problem, publishing the SWF does fix it for a while however. This was not an issue in CS5.5, what is causing this? I have tried making a new key mapping profile and it's still happening.

Considering this post is 7 months old and CS 6.5 is not far off, I am concerned these will not be addressed.

I am having the same problem as well! The hotkeys have started working less and less. Even restarting the computer doesn't help anymore. Exporting the swf has worked for me as well, but this is silly.

Yep, having the same problem here. It always seems to happen whenever I come out of a text field, if that's of any help

I am having the same issues. For some reason, when I open a new or a saved doc, the keys will work for a few mins, then all of the sudden they will stop working. Sometimes they will start working if I just leave the project alone for about 15 mins. By the way, I am only having this issue with Flash. It happened when I had CS 5 and now it is happening with CS 6. I am running it on a Dell Latitude, Windows 7 (32-bit) 4gb of RAM, and a Intel i5 2.6GHz. I don't know if anyone else noticed that if I close multiple programs that I am using at the same time like Photoshop, Illustrator, Dreamweaver or iTunes or Spotify, it seems to help resolve the problem but only sometimes.

I'm also experiencing this (I've so far noticed it while using a Cintiq; whether that's related or not, I don't know). It is triggered by a save (or auto-save), and appears to be an application window/screen refresh issue. From my experience, minimizing the window and then restoring reactivates the shortcuts. It's almost as though the window canvas (work area) is receiving input (the pen/cursor continues to work) but the application window itself is not called to focus by Windows (i.e. the OS itself). Minimizing and restoring the window forces it to "get attention" again. Sometimes, even this is not sufficient, and I have to click in the canvas area after the minimize-restore to get shortcuts working again.

I'm not a programmer, so I may be lay in my description, but it appears somehow related to the application window not receiveng focus (and as such not mapping the keyboard keys to its own commands).

I have the same problem with Flash CS6.

The problem seems to be consistent. If I have a doc open in flash and I undock the document from the tab header, then I Alt-tab to a different application, and when I Alt-tab back to Flash shortcuts doesn't work until I perform one of the workarounds posted here in this thread.

If I keep the flash document in a tab panel inside flash (without undocking it) there is no problem with shortcuts.. All works fine.

If I Alt-tab back to Flash while there are undocked document windows inside flash I get a flash icon for each flash document inside Windows' alt-tab window (ie. the window that appears when pressing alt-tab). If I choose the icon titled "Adobe Flash CS6" everything is fine and shortcuts still work. If I select an icon belonging to an open document in flash then shortcuts dont work anymore.

Hi torben123,

This issue has been resolved in Flash CC, please take a look at it and let us know if you still face any issues.

Thanks!

Mohan

Mohanaraj CS schrieb:

 

Hi torben123,

This issue has been resolved in Flash CC, please take a look at it and let us know if you still face any issues.

 

Thanks!

Mohan

Mohanaraj CS, I'm still using Flash Pro CS6 on my MacBook Pro and the shortcuts don't all work correctly because Flash (German version with German language keyboard setting in OSX) seems to use an US keyboard setting only for the shortcuts internally (if I type into fields, I've got my German layout, but if I want to set up a shortcut like cmd + + for zoom in oder cmd + - for zoom out, it shows cmd + ] and cmd + / instead).

And the "fix" to an obvious bug (as you said by yourself) now is TO BUY CC??
Come on, Adobe Staff, is that how you treat your customers?

A little -known- bug but you have to get (and buy) the cloud thing, if you want it fixed... did you get the bug into the code THEREFORE in the last update?
I really love the Adobe software but this is the baddest joke since a looong time, Mohanaraj CS.

Actually, I'm trying to bring an object forward in Flash CC (which I just downloaded the trial version of), and it's not working at all.  Whether I use the shortcut or the right click menu on the object.  As another forum suggested, I tried converting it to a symbol first, and then bringing it forward, and that didn't work either.

OK, so you have to drag the layer to the top of the list to bring it forward.  Never mind my question.

Over a month past and still no answer from the staff.
Great support...

Hi,

I've noticed the hotkeys stop working a lot after I use linear or radial gradients.  Not always but very often. 

I have a blank project open, and whenever it happens i click across and back to the project I'm working on and it goes away.  An easy workaround, but it happens every few minutes on average.  It's a constant irritation.

Please please please fix this issue.  I've tried Flash CC and cannot use it because of its audio issues. 

Yeah, that's what I've been doing. Like you say it's not an ideal workaround, but better than a kick to the jaw. I don't get it though, if Adobe have acknowledged the issue and fixed it for CC, then why not make the same fix for a CS6 patch?

I've had to "undo" so many mistakes when I've gone to press a shortcut and then spilled a load of text into a field, thus breaking the symbol I'm working in -- and undo can be very temperemental in those instances; you have to be very careful you roll back to the exact point at which the hotkey stopped working.

The simplest work around for this bug that I have come across is to use the scene panel.

When the hotkeys stop working:

1) Open the scene panel using Shift + f2, or clicking Window > Other Panels > Scene

2) Click within the scene panel (click the scene you are currently on for simplicity). This will make a small blue border appear around the scenes.

3) Click back on your stage

This should fix your hotkeys. Works for me, at least.

Are you serious? After coughing up an entire paycheck just to RENT your ****** software for a year and discovering this problem is a huge irritation, your answer is to buy CC? I can't use CC. I can't use it because the studio I'm working for wants files done in CS6. Companies can't just **** out millions for new licenses for 1000+ employees and then ask all of their freelancers who are barely making ends meet to do the same, then have to redo every single asset every time you decide to rake in cash on a new release of a program that would JUST WORK FINE IF YOU PATCHED IT.

This can't be real. When are you patching this problem? The problem is NOT solved, the question is NOT answered. The keyboard shortcuts are essential to keeping up with workflow in Flash and if you're still selling CS6 you should still be supporting the software with BUG FIXES, if not then why else should I have to stay logged into your annoying resource-hogging spyware?  I am livid with Adobe for so many reasons and this just takes the cake. This bug kicks in about 2 minutes into any project and having to hit ctrl+enter and perform any other voodoo required to make them kick in again is seriously annoying.

I am looking forward to the day open source software demolishes your monopoly. Customer loyalty might keep you alive but you've decided you won't be needing that apparently.

I share your same frustration.

I love how the start up screen asks for feedback on their product when all they have to do is look at threads like these. Take your head out of the sand and fix these bugs!