0 Replies Latest reply on Aug 6, 2012 6:13 PM by shirleykd

    to Jim_Lester & Frustrated in AZ


      I read your responces and sorry but frustrated enough I can't even figure out how to reply in the forum...sigh..


      To answer the first question, I have a PC, Windows 7. I am not sure what ID I used with my other computer. At first I was sure it was this same email addy, but it might have been one that is no longer in use (though I do remember what it was). If I need to try to deauthorize/reauthorize and try that email addy would you tell me how to do that please.. You said I would be able to use any ebooks downloaded before, but not any downloaded to new computer with new ID. I am probably misunderstanding, but I'm reading this to mean that all the ebooks I redownloaded to my new computer from the web stores I purchased them, aren't working now because of a possible new ID authorization? I have only bought two new ebooks since I've had the new puter and they weren't acsm. If I reauthorize with old email addy, will ebooks I buy from now on work? That is if this is the problem...Swear I'm intelligent...just hitting one hell of a speed bump at the moment.


      Next. For Jim. This is what happens. I click on the ebook I want to read which is saved in Documents. ADE opens and the first message I get is this..."One or more downloads are not finished. Do you want to resume pending tasks?"

      I click, ok.

      Then I get an error box (which quickly blinks on and off a few times) that says, "ERROR getting license. License server communication problem: E_LIC_RESOURCE_UNKNOWN.


      On my last computer I would get the resume task message and even sometimes the error message though it would just open it anyway in both the ADE as well as sending it to open in my sony reader library. It does try to send it to my sony library still or I should say it was at first but the last couple days of trying the sony library doesn't pop open while it's trying like it had been, but the process doesn't finish.


      I have also tried right clicking on the ebook, going to OPEN WITH, I have three that show..ADE, Adobe reader and Sony reader. Clicking on any of them gets no results. Using the converter in Adobe reader doesn't work either but from reading thru the forum I learned ADE only does this just like I learned that the acsm isn't the book but the key. This I understand..lol...doesn't seem I get much else. So....does this help ya'll so you can help me?