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1. Re: Print to the AdobePDF printer system crashes
Bill@VT Aug 8, 2012 1:39 AM (in response to Ed Puariea)All I can suggest is to go to the Help menu in Acrobat and do a repair.
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2. Re: Print to the AdobePDF printer system crashes
Ed Puariea Aug 8, 2012 6:10 AM (in response to Bill@VT)It's always acted this way for us even on Windows XP with a lesser version of Acrobat, This is a bug, How does it work for you? It's fine if we use the convert button on the acrobat tool bar in word. But it will lock up the system if the user prints to the PDF Printer and tries to edit the name prior to saving the PDF the fist time. We tell the user's to use the convert option but for whatever reason the want to use the Print to PDF option.
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3. Re: Print to the AdobePDF printer system crashes
Ed Puariea Aug 8, 2012 6:37 AM (in response to Bill@VT)I found the following two errors in the application event logs after I ran a repair of Acrobat Pro 10.1.3 and restarted. Logged back on opened a word doc and tried to print to PDF, when I clicked in the name feild to edit the name it froze as it alwasy does for any of our Acrobat user's any time they do the same.
Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: splwow64.exe
P2: 6.1.7600.16385
P3: 4a5bd3ca
P4: 1162
P5: 0
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\puaedw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_splwow64.exe_da1 df4fa4da24e63f4bd73dedb139747b427663_1948445f
Analysis symbol:
Rechecking for solution: 0
Report Id: 2ddb02eb-e15d-11e1-a5f0-b8ac6fa633fe
Report Status: 0
__________________________________________________________________________________________ _______________________________________
The program splwow64.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 9c4
Start Time: 01cd7569467eebc8
Termination Time: 0
Application Path: C:\Windows\splwow64.exe
Report Id: 2ddb02eb-e15d-11e1-a5f0-b8ac6fa633fe


