7 Replies Latest reply on Feb 26, 2008 3:07 AM by peter@Itec

    Fireworks CS3 Crashing

    peter@Itec
      I am looking for some help. I have been using Fireworks CS3 for a while now to create assets for my websites. For some reason I have been unable to launch Fireworks in the last 2 days. It fails to launch generating a "crash" repor with an "unknown exception", which is apparently sent to Adobe labs. I have backtracked my activity in order to find the likely cause. Nothing out of the ordinary. I have now run out of options and ideas. I have turned off firewalls, uninstalled/reinstalled Fireworks, uninstalled/reinstalled CS3. The problem persists, I have received no response from Adobe (the web site is unavailable) and am running up against the brickwall of deadlines. Has anyone else experienced a similar problem lately?
        • 1. Re: Fireworks CS3 Crashing
          Level 7
          peter@Itec wrote:
          > I am looking for some help. I have been using Fireworks CS3 for a while now to
          > create assets for my websites. For some reason I have been unable to launch
          > Fireworks in the last 2 days. It fails to launch generating a "crash" repor
          > with an "unknown exception", which is apparently sent to Adobe labs. I have
          > backtracked my activity in order to find the likely cause. Nothing out of the
          > ordinary. I have now run out of options and ideas. I have turned off
          > firewalls, uninstalled/reinstalled Fireworks, uninstalled/reinstalled CS3.

          Have you moved any files since you created in Fireworks? Installed or
          uninstalled any fonts? Have you tried deleting the Fireworks Preferences
          text?

          --
          Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
          --------------------------------------------------------------
          http://www.projectseven.com
          Fireworks Newsgroup: news://forums.projectseven.com/fireworks/
          CSS Newsgroup: news://forums.projectseven.com/css/
          http://www.adobe.com/communities/experts/
          --------------------------------------------------------------
          • 2. Re: Fireworks CS3 Crashing
            peter@Itec Level 1
            None of the above. Is there anyway I can start from scratch with Fireworks Happy to lose extensions etc
            • 3. Re: Fireworks CS3 Crashing
              Level 7
              peter@Itec wrote:
              > None of the above. Is there anyway I can start from scratch with Fireworks Happy to lose extensions etc

              Delete the Preferences text file, and then reload the program. That sets
              everything back to default.


              --
              Linda Rathgeber [PVII] *Adobe Community Expert-Fireworks*
              --------------------------------------------------------------
              http://www.projectseven.com
              Fireworks Newsgroup: news://forums.projectseven.com/fireworks/
              CSS Newsgroup: news://forums.projectseven.com/css/
              http://www.adobe.com/communities/experts/
              --------------------------------------------------------------
              • 4. Re: Fireworks CS3 Crashing
                peter@Itec Level 1
                I have deleted what appeared to be the only Fireworks Preferences text file Userpreferences.txt in the Program Files \Adobe directory (Windows XP) and reinstalled Fireworks. Problem persists. Would be greatful if you could point me to the location of this directory. I am running Windows XP. Thanks
                • 5. Re: Fireworks CS3 Crashing
                  Level 7
                  peter@Itec wrote:
                  > I have deleted what appeared to be the only Fireworks Preferences text file
                  > Userpreferences.txt in the Program Files \Adobe directory (Windows XP) and
                  > reinstalled Fireworks. Problem persists. Would be greatful if you could point
                  > me to the location of this directory. I am running Windows XP. Thanks

                  The correct prefs file to delete is here:

                  C:\Documents and Settings\<username>\Application Data\Adobe\Fireworks
                  CS3\English

                  If you run FW in a language other then English then the folder at the
                  end of the path would of course be different.

                  --
                  Stéphane Bergeron
                  reach : connect : communicate
                  http://www.webfocusdesign.com
                  blog : tutorials : articles : gallery
                  http://www.pixelyzed.com
                  • 6. Re: Fireworks CS3 Crashing
                    peter@Itec Level 1
                    Thanks. Had a look in the directory. There are no files at all under English (this is the language i am using). In any case I deleted the whole Fireworks directory under my user ID and reinstalled Fireworks. Still crashing. Is this likely to be a registry problem?
                    • 7. Re: Fireworks CS3 Crashing
                      peter@Itec Level 1
                      Looks like I was not the only one with the problem. At the end CS3 does corrupt the Registry. Thanks to the smart guys of the Forum for finding a workaround. Hope Adobe will provide a patch to stop this from recurring. Also hope Adobe Tech Support is more responsive. Over and Out!