23 Replies Latest reply: Mar 12, 2015 6:25 AM by Wobbles RSS

    Bridge CS6 Cache problem

    LightWhite Community Member

      Have installed Photoshop CS6 and in using Bridge I get the message "Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation". If purge the central cache as instructed, on the start up of Bridge I get the same message and are unable to use Bridge.

       

      I am on a Mac using OSX 10.7.4

       

      Your help will be appreciated

        • 1. Re: Bridge CS6 Cache problem
          station_two Community Member

          Try holding down the Option key as you launch Bridgte until you see a dialog box offering you several possibilities.  Click on all of them.

           

          Good luck.

          • 2. Re: Bridge CS6 Cache problem
            Pete.Green Employee Hosts

            You could also check out this forum posting with some other solutions such as manually cleaning up the bridge cache -- this typically resolves it:

             

            http://forums.adobe.com/message/4416499

            • 3. Re: Bridge CS6 Cache problem
              tloln Community Member

              that worked for me as well  thanks

              • 4. Re: Bridge CS6 Cache problem
                station_two Community Member

                 

                • 5. Re: Bridge CS6 Cache problem
                  SusieSky71 Community Member

                  I want to thank you for this simple fix---it worked great for me!!! 

                  • 6. Re: Bridge CS6 Cache problem
                    Rexgom Community Member

                    How many times does Adobe expect us to do this before there is a realisation that there is another problem that is not solved by purging the cache?

                    I have done it so many times I have lost count and it still keeps reappearing.

                    • 7. Re: Bridge CS6 Cache problem
                      i.am@Shaniman Community Member

                      Hello - I had the same issue - Just had to clear the cache - i didnt need to clean all of the system settings to resolve the issue

                      • 8. Re: Bridge CS6 Cache problem
                        Rexgom Community Member

                        Lucky man, it hasn't worked about 50 times now.

                        • 9. Re: Bridge CS6 Cache problem
                          babagin Community Member

                          I'm having the same issue and holding down alt when I open bridge doesn't take care of it.

                          • 10. Re: Bridge CS6 Cache problem
                            Rexgom Community Member

                            The good thing is when this all goes to the cloud then I'm sure Adobe will want to keep all its paying customers happy and they will fix it pronto. I wonder what English Conumer Law will make of a buggy bit of rented software.

                             

                            By the way Bridge is still doing it..........................

                            • 11. Re: Bridge CS6 Cache problem
                              Omke Oudeman Community Member

                              By the way Bridge is still doing it..........................

                               

                               

                              Did you both tried this solution already??

                              http://forums.adobe.com/message/4416499#4416499

                              • 12. Re: Bridge CS6 Cache problem
                                babagin Community Member

                                Thank you so  much for replying.  No, I haven't tried that yet, but I'm about to.  Before I do, I'm wondering if all my problems have to do with this.  Here are my issues:  In addition to the cache message, the Bridge downloader stops half-way through downloading images from my SD card and then my computer simply freezes.  I downloaded the images to my laptop, copied to a flash drive, came back to the PC, and the downloader stopped again after half the images.  (at least this time the computer didn't freeze)  I don't think it's a corrupted card because it downloaded successfully to my laptop.  I will try your solution, but I'm wondering about just uninstalling CS6 and reinstalling it.

                                 

                                Thanks again.

                                • 13. Re: Bridge CS6 Cache problem
                                  babagin Community Member

                                  I forgot the most frustrating problem of all.  I downloaded some textures and they did not show up in mini bridge (only a frame with some kind of icon).  So I uninstalled them, did it again, and now they don't show up in either bridge or mini-bridge.  When I try to view them in either I get an error message, "could not complete your request because a JPEG marker segment length is too short.  The file may be truncated or incomplete."  Do you think this is all connected?

                                   

                                  Thanks again.

                                  • 14. Re: Bridge CS6 Cache problem
                                    Omke Oudeman Community Member

                                    but I'm wondering about just uninstalling CS6 and reinstalling it.

                                     

                                    This is pointless if you don't also run the Adobe Cleaner tool.

                                     

                                    An uninstall / reinstall does not get rid of all files, especially not those deep down hidden files that probably cause your problems.

                                     

                                    Also Cache is not uninstalled, so if your Cache file is corrupted it will stay that way, no matter how many times you reinstall CS6

                                     

                                    Removing the Cache manual is fast, you only need time to rebuild cache, but that is something you can do with one click on the button an let it run overnight.

                                    • 15. Re: Bridge CS6 Cache problem
                                      Omke Oudeman Community Member

                                      Do you think this is all connected?

                                       

                                       

                                      Yes. Mini Bridge reads its info from Big Bridge. So if your cache is corrupt in Big Bridge it is also in Mini Bridge.

                                       

                                      Do you use a card reader to download your files? and how do you get your files on your system?

                                      • 16. Re: Bridge CS6 Cache problem
                                        babagin Community Member

                                        My PC has a slot for SD cards.  Sorry to be so dense, but how do I get to the ~library/caches/Adobe/Bridge CS6?  Can I do this cleanup from within Bridge by going to Preferences, Cache?  And if the answer is yes, do I just delete those 4 files?  I don't know what you mean by "Removing the Cache manual is fast, you only need time to rebuild cache,

                                        but that is something you can do with one click on the button an let it

                                        run overnight."  How do I do that?

                                        • 17. Re: Bridge CS6 Cache problem
                                          Omke Oudeman Community Member

                                          "Removing the Cache manual is fast, you only need time to rebuild cache,

                                           

                                          but that is something you can do with one click on the button an let it

                                           

                                          run overnight."  How do I do that?

                                           

                                           

                                          The path provided is for a Mac, there should be a similar path for Windows, maybe Curt can provide you this. The principals stay the same, you quit bridge, dump the cache file manual, restart Bridge (builds a new, empty but fresh cache folder) and when you point Bridge to a folder it start building the cache according your settings (ACR, HQ preview etc.)

                                           

                                          If you have a lot of subfolders just select the main folder, use the menu view / show items from subfolders and this means your main folder shows all the content of your subfolders in the content panel.

                                           

                                          This takes a while and according to your amount of files and file size as well as processor speed it can take several hours before it is finished. For best practice start this procedure as 'last of the day', leave your PC on for the night and let Bridge do its job. It takes a lot of resources and time for Bridge to cache so if it is the only task your PC has to do the better it will do it

                                          • 18. Re: Bridge CS6 Cache problem
                                            Curt Y Community Member

                                            babagin wrote:

                                             

                                              When I try to view them in either I get an error message, "could not complete your request because a JPEG marker segment length is too short.  The file may be truncated or incomplete."  Do you think this is all connected?

                                            It would appear the files are contaminated.  Try opening in another program like Irfanview.  If they open there save as jpeg with different name and see if that works.

                                            • 19. Re: Bridge CS6 Cache problem
                                              babagin Community Member

                                              Thanks to all who responded.  Unfortunately, nothing worked until I went to Adobe support today.  Long wait for a chat, and a long chat, but a really simple solution.

                                              • 20. Re: Bridge CS6 Cache problem
                                                Omke Oudeman Community Member

                                                but a really simple solution.

                                                 

                                                 

                                                Can you share this solution, others might benefit from your info.

                                                • 21. Re: Bridge CS6 Cache problem
                                                  babagin Community Member

                                                  I'll share what I have from the record of the chat, but I hope I won't be held responsible if it doesn't work for everyone.  This is for a PC and for CS6

                                                   

                                                  "Click on Start menu and then type %appdata%

                                                  You will get a roaming folder, click on it.

                                                  Inside the roaming folder, click on Adobe folder

                                                  Inside Adobe folder, look for Bridge CS6 folder

                                                  Click on Bridge CS6 folder

                                                  Inside that folder you will find a Cache folder.

                                                  Rename the folder to Cacheold

                                                  Relaunch Bridge CS6 and check."

                                                   

                                                  That did it for me. 

                                                  • 22. Re: Bridge CS6 Cache problem
                                                    Curt Y Community Member

                                                    Not a mac person, but think that move has same effect that Omke suggests.  Just dragging the cache folders to the trash.

                                                    • 23. Re: Bridge CS6 Cache problem
                                                      Wobbles Community Member

                                                      Panic attack solved.  Thanks @station_two !