3 Replies Latest reply: Jan 2, 2014 11:09 PM by Arjun Venugopal RSS

    CM Solution (ES3)...letter preview hangs

    Justin Klei Community Member

      I'm having issues getting the letter preview from within the Correspondence Management Solution to launch.  The UI just says "Loading Letter..." and nothing ever gets displayed.  I assume this is an issue with Flex not being able to launch the Reader plugin via the Form Bridge.  I don't see any javascript errors, however.  Any ideas or thoughts on how to debug and/or resolve this?

        • 1. Re: CM Solution (ES3)...letter preview hangs
          Justin Klei Community Member

          I resolved this issue a long time ago, but thought I'd provide additional info to close out the thread.  I found some rendering errors in the JBoss log.  I'm not entirely sure why it was failing, but I think it was related to my laptop being reassigned a new IP Address once I connected to a new network.  Restarting JBoss resolved the issue.  It would have been helpful if the Flex UI had presented an error message of some sort.

          • 2. Re: CM Solution (ES3)...letter preview hangs
            N Santosh Kumar techies

            In any case if a user would like to know more information from Flex UI, It does provide some useful debug information.

             

            Just click on the Flex area on left hand side and click Ctrl + Alt + D , a flex dialog box opens up with useful information

            • 3. Re: CM Solution (ES3)...letter preview hangs
              Arjun Venugopal Community Member

              Santosh,

               

                 Your post helped me in finding out the exact reason of the issue that I am facing now. The issue is: I am getting an exception while previewing in CM UI. The Exception is attached.CM_Exception.png

               

              After clicking Ctrl + Alt + D, as per your previous post, I got the below error log. Can you please help me in resolving this issue.

               

               

              {icc} info    @12:25:40 > Updating Context Root: lc

              {icc} info    @12:25:40 > Updated Context Root

              {icc} info    @12:25:40 > Reconnect Duration 20000

              {icc} info    @12:25:41 > App Config Initialization start.

              {icc} info    @12:25:41 > initializing FormBridge External API

              {icc} info    @12:25:41 > In appPreInitHandler

              {icc} info    @12:25:41 > App Url:http://10.224.64.151:8080/lc/content/cm/createcorrespondence.html?#random=1388732132812&cm LetterId=%2Fcontent%2Fapps%2Fcm%2Fcorrespondence%2Fletters%2F1000%2FETLLetterTemplate&cmUs eTestData=1&cmPreview=1

              {icc} info    @12:25:42 > App Config Initialization complete.

              {icc_dc} info    @12:25:42 > initializing DC External API

              {icc_dc} info    @12:25:42 > [handleCCRHashParamsChange]invoke url: http://10.224.64.151:8080/lc/content/cm/createcorrespondence.html?#random=1388732132812&cm LetterId=%2Fcontent%2Fapps%2Fcm%2Fcorrespondence%2Fletters%2F1000%2FETLLetterTemplate&cmUs eTestData=1&cmPreview=1

              {icc_dc} info    @12:25:42 > Query Parameters {map len: 5, elems: =, cmUseTestData=1, cmPreview=1, random=1388732132812, cmLetterId=/content/apps/cm/correspondence/letters/1000/ETLLetterTemplate}

              {icc_dc} info    @12:25:42 > Loading CCR with following parameters

              cmLetterInstanceId: null

              cmLetterId: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate

              cmLetterName: null

              cmLetterVersion: 0

              cmLetterPublishDate: null

              cmPreview: true

              cmLcWorkspace: false

              cmUseTestData: true

              cmUseLatest: false

              cmDataUrl: null

              cmData: null

              {icc_dc} info    @12:25:42 > invoke params: {ivp letterInstanceId: null, letterId: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate, name: null, ver: 0, pubDate: null, useTestData: true, useLatest: false, xmlData: null, dataUrl: null, ddkeMap: [map], preview: true, lcWorkspace: false, debug: false, fbDebug: false, dataDebug: false}

                        ddke: {map len: 2, elems: random=1388732132812, =}

              {icc_dc} info    @12:25:42 > invoke url: http://10.224.64.151:8080/lc/content/cm/createcorrespondence.html?#random=1388732132812&cm LetterId=%2Fcontent%2Fapps%2Fcm%2Fcorrespondence%2Fletters%2F1000%2FETLLetterTemplate&cmUs eTestData=1&cmPreview=1

              {icc_dc} info    @12:25:42 > Query Parameters {map len: 5, elems: =, cmPreview=1, cmUseTestData=1, cmLetterId=/content/apps/cm/correspondence/letters/1000/ETLLetterTemplate, random=1388732132812}

              {icc_dc} info    @12:25:42 > Loading CCR with following parameters

              cmLetterInstanceId: null

              cmLetterId: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate

              cmLetterName: null

              cmLetterVersion: 0

              cmLetterPublishDate: null

              cmPreview: true

              cmLcWorkspace: false

              cmUseTestData: true

              cmUseLatest: false

              cmDataUrl: null

              cmData: null

              {icc_dc} info    @12:25:42 > invoke url: http://10.224.64.151:8080/lc/content/cm/createcorrespondence.html?#random=1388732132812&cm LetterId=%2Fcontent%2Fapps%2Fcm%2Fcorrespondence%2Fletters%2F1000%2FETLLetterTemplate&cmUs eTestData=1&cmPreview=1

              {icc_dc} info    @12:25:42 > Query Parameters {map len: 5, elems: =, cmPreview=1, cmUseTestData=1, cmLetterId=/content/apps/cm/correspondence/letters/1000/ETLLetterTemplate, random=1388732132812}

              {icc_dc} info    @12:25:42 > Loading CCR with following parameters

              cmLetterInstanceId: null

              cmLetterId: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate

              cmLetterName: null

              cmLetterVersion: 0

              cmLetterPublishDate: null

              cmPreview: true

              cmLcWorkspace: false

              cmUseTestData: true

              cmUseLatest: false

              cmDataUrl: null

              cmData: null

              {icc_dc} info    @12:25:42 > invoke url: http://10.224.64.151:8080/lc/content/cm/createcorrespondence.html?#random=1388732132812&cm LetterId=%2Fcontent%2Fapps%2Fcm%2Fcorrespondence%2Fletters%2F1000%2FETLLetterTemplate&cmUs eTestData=1&cmPreview=1

              {icc_dc} info    @12:25:42 > Query Parameters {map len: 5, elems: =, cmPreview=1, cmUseTestData=1, cmLetterId=/content/apps/cm/correspondence/letters/1000/ETLLetterTemplate, random=1388732132812}

              {icc_dc} info    @12:25:42 > Loading CCR with following parameters

              cmLetterInstanceId: null

              cmLetterId: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate

              cmLetterName: null

              cmLetterVersion: 0

              cmLetterPublishDate: null

              cmPreview: true

              cmLcWorkspace: false

              cmUseTestData: true

              cmUseLatest: false

              cmDataUrl: null

              cmData: null

              {icc_dc} info    @12:25:42 > Loading Letter using Letter Id : /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate

              {icc_dc} info    @12:25:42 > loaded letter {letter name: ETLLetterTemplate, state: 4, ver: 0, targets: 0, fields: 28, vars: 0, dd: ETLDataDictionary, pp: null, layout: ETLLayout, id: /content/apps/cm/correspondence/letters/1000/ETLLetterTemplate}

              {icc_dc} info    @12:25:42 > loading IXD from letter test data...

              {icc_dc} info    @12:25:43 > IXD loaded

              {icc_dc} ERROR   @12:25:43 > Failed to render letter and retrieve DD {dd name: ETLDataDictionary}:

                        {fault code: Server.Processing, errId: 0, info: com.adobe.icc.dbforms.exceptions.ICCException : Exception in extracting form data bindings., detail: null}

              {icc_dc} ERROR   @12:25:43 > Error in letter Load{fault code: Server.Processing, errId: 0, info: com.adobe.icc.dbforms.exceptions.ICCException : Exception in extracting form data bindings., detail: null}

              {icc_dc} info    @12:25:43 > [RPC Fault faultString="com.adobe.icc.dbforms.exceptions.ICCException : Exception in extracting form data bindings." faultCode="Server.Processing" faultDetail="null"]

               

               

              Thanks in advance,

              Arjun